Liudmila Garcia
Mississuga
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
221 Degrees Laser Clinic & Spa
02.2021 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Provided primary customer support to internal and external customers.
Education
High School Diploma -
Livioriva High School
Cuba06.1998
Skills
- Appointment Scheduling
- Account Updating
- Scheduling
- Report Generation
- Data Entry
- Data Collection
- Product Knowledge
- Paperwork Processing
- Consultative Sales
- Customer Relations
- Complaint Resolution
- Product Promotion
- Service Upselling
- Promotional Support
- Order Processing
- Technical Support
- Administrative Support
- Staff Education and Training
- Brand Representation
- Retail Materials Management
- Conflict Mediation
- Sales Expertise
- Filing
Languages
English
Professional Working
French
Professional Working
Spanish
Native or Bilingual
Timeline
Customer Service Representative
221 Degrees Laser Clinic & Spa
02.2021 - Current
High School Diploma -
Livioriva High School
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