NICOLE RILEY
Brampton,ON
Summary
Outgoing, offering great hospitality etiquette and superior customer service. Organized, independent worker with high energy. Detail oriented and able to learn new tasks quickly and effectively. Exceptionally resourceful Medical Esthetician with nearly a decade of experience in an upscale salon and spa. Committed to maintaining the highest standards of service.
Overview
11
11
years of professional experience
Work History
Laser Technician
221 DEGREES LASER CLINIC AND SPA
2018.06 - Current
- Examined and analyzed clients' skin to evaluate skin conditions and provide skin care recommendations.
- Increased client satisfaction by providing expert advice on laser applications and optimization techniques.
- Customized facial and body treatments to craft personalized sessions and recommended home care regimen to achieve desired results.
- Maintained a safe work environment by adhering to industry standards and implementing safety protocols.
- Maintained treatment rooms and workstations in compliance with OSHA standards to deliver safe and therapeutic experiences.
- Assisted in training new team members on proper use, troubleshooting, and preventative maintenance of laser equipment.
- Consistently received positive feedback from clients regarding exceptional service quality and prompt issue resolution skills.
- Discussed procedures and treatment options with clients.
- Educated guests on current promotions, events and services within store or salon.
- Recommended and performed microdermabrasion, peels and laser treatments.
- Assessed condition of clients' skin in order to make recommendations to improve skin quality.
- Advised clients on proper home-care regimens.
- Created repeat business by developing long-term relationships with regular customers.
- Explained benefits of skin care products to clients.
- Reinforced customer selections by reviewing use and benefits of chosen products.
- Built strong relationships with customers to drive repeat business.
- Enhanced workplace safety by designing customized protective measures tailored for each specific application.
Owner/Employee
So Sure Cleaning
2013.09 - 2018.04
- Monitored ongoing expenses relative to budget projections
- Ensured that team member responsibilities were defined and understood
- Communicated with customers, employees and other individuals to answer questions and explain information
- Calculated, prepared, and issued bills, invoices and account statements according to established procedures
- Washed and spot-cleaned furniture, blackboards, mirrors, wastebaskets and garbage cans, office machines and ashtrays
- Polished furniture and metal fixtures
- Dusted and mopped all hard surfaces
- Dusted furniture, walls, machines and equipment
- Cleaned public restrooms, including scrubbing sinks, toilets, counter tops and mirrors
- Inspected previously washed dishes to check for cleanliness
- Cleaned break rooms, including sinks, counter tops, microwaves, coffeemakers, refrigerators, tables and chairs
- Maintained all janitorial equipment in a clean, safe and operable condition
- Traveled to and from work sites in a timely manner
- Moved and carried equipment and furniture
- Safely operated equipment such as vacuum cleaners, floor buffers and carpet machines.
- Managed day-to-day business operations.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
Education
High School Diploma -
Auburn Drive High School
Dartmouth, Nova ScotiaLASER TECHNICIAN - LASER TECHNICIAN CERTIFICATION
LOOKS AESTHETIC ACADEMY
25 WATLINE AVE06.2018
Fine Arts -
N.S.C.A.D.
Halifax, Nova Scotia01.2005
Skills
- Strong organizational skills
- Energetic work attitude
- Courteous demeanor
- Active listening skills
- Exceptional interpersonal skills
- Customer service expert
- Adaptive team player
- Highly responsible and reliable
- Works well under pressure
- Strong Communication
Languages
Timeline
Laser Technician
221 DEGREES LASER CLINIC AND SPA
2018.06 - Current
Owner/Employee
So Sure Cleaning
2013.09 - 2018.04
High School Diploma -
Auburn Drive High School
LASER TECHNICIAN - LASER TECHNICIAN CERTIFICATION
LOOKS AESTHETIC ACADEMY
Fine Arts -
N.S.C.A.D.
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