Lisa Simon
Warren,ON
Summary
Creative Clerk with dedication to achieving high level of customer service across various industries. Process-driven with keen attention to detail. Offering proven skills to partner with diverse professionals.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Data Collection Clerk
Statistics Canada
Sturgeon Falls, ON
05.2000 - Current
- Organized and maintained filing systems for confidential documents.
- Assisted customers with inquiries and complaints in a professional manner.
- Answered phones in a courteous manner while providing excellent customer service.
- Compiled customer information into organized databases for easy access.
- Performed data entry tasks to update customer accounts records.
- Resolved discrepancies between Business Register and customer files quickly.
- Verified accuracy of all paperwork prior to submission for processing.
- Delivered high-quality customer service through deep commitment to knowledge and performance.
- Followed confidentiality rules to preserve data quality and reduce potential information compromise.
- Filed correspondence and reports in accordance with corporate classification system.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Coordinated office activities to streamline operations and promote compliance with organizational policies.
- Identified issues and utilized emotional intelligence and diplomatic communication to defuse.
Education
Administration Accounting
Canadore College of Applied Arts And Technology
North Bay, ON04-1999
Law Clerk
CTS Career College
North Bay, ON08-1997
Skills
- Administrative Support
- Information Security
- Research
- Quality Control
- Operations Support
- Prioritization
- Customer Satisfaction
- Confidentiality
Certification
- Harassment and Violence Prevention for Employees November 2021
- Sensitivity Training, Topics and Situations November 2021
- Moving from Biased to Inclusion April 2023
- Values and Ethics Foundations April 2023
- Defining Alternative Solutions May 2023
- Active Listening in workplace settings May 2023
Timeline
Data Collection Clerk
Statistics Canada
05.2000 - Current
Administration Accounting
Canadore College of Applied Arts And Technology
Law Clerk
CTS Career College
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