Lisa Ryan
Mount Pearl,Canada
Summary
Dynamic Taxpayer Services Agent with the Canada Revenue Agency, skilled in tax regulations and customer service. Proven ability to manage billing inquiries and conduct candidate interviews, enhancing operational efficiency. Adept at volunteer management and problem-solving, consistently delivering exceptional support and fostering positive client relationships.
Overview
30
30
years of professional experience
Work History
Taxpayer Services Agent
Canada Revenue Agency
03.2016 - Current
- Call Center phone agent: General Enquiries, Benefits, Estates and Trusts, and E- Services agent.
- Taxpayer Relief Officer (Appeals): March 2022 to March 2023
- Staffing: October 2021 to March 2022 Responsible for conducting candidate interviews and checking references.
Billing Administrator
Inmarsat
St. John’s, NL
08.2015 - 03.2016
- Company Overview: (Contract position)
- Responsible for monthly invoicing using SAP and Oracle applications.
- (Contract position)
Accounting Assistant
Young Adult Cancer Canada (Shave for the Brave)
St. John’s, NL
01.2014 - 09.2014
- Responsible for accounts payable/receivable; bank deposits; credit card reconciliations; expense reports; and support at Shave for the Brave fundraising events at offices and schools.
Confidential Administrative Assistant/Coordinator of Volunteer Resources
Rogers TV, Cable 9
St. John’s, NL
07.2006 - 01.2014
- Assist the station manager in everyday office duties. This includes greeting clients and directing phone calls; assisting in the production of programs such as Out of the Fog, One Chef One Critic, and St. John’s City Council meeting broadcasts; responsible for accounts receivable/payables, credit card reconciliations, purchase order requisitions, expense reports, yearly budgeting, employee files, travel arrangements, and submitting timesheets into Timekeeper for approximately 30 employees from four television stations, for payroll purposes; managing the volunteer program – conducting interviews, back checks on potential volunteers, arranging training.
Administrative Assistant
Provincial Consultants Ltd. / Rutter Engineering
St. John’s, NL
01.1996 - 01.2006
- Duties include all aspects of office administration for a medium sized engineering firm consisting of 12 engineers and technicians. Specifically this includes organizing the accounts receivable; typing (80 words per minute); travel arrangements; proofreading technical reports, engineering specifications, letters, etc.; answering telephone; bank deposits, and organizing and maintaining the project filing.
Bartender (part-time)
McNally’s
Paradise, NL
01.2004 - 01.2005
- Responsible for preparing and serving drinks, maintaining video lottery machines, and cash and sales.
Office Assistant (Student Position)
Memorial University of Newfoundland
St. Johns, NL
01.1994
- Duties included data entry, sorting mail, filing, and any other office duties that were required.
Education
Executive Secretary Diploma
Career Academy
St. John's, NL11-1996
Memorial University of Newfoundland
St. Johns, NL01.1994
Skills
- Tax regulations
- Invoicing software
- Customer service
- Interviewing candidates
- Volunteer management
- Problem-solving abilities
- Billing inquiries
- Administrative functions
Skills and Interests:
▪ Skilled in the use of SAP, Microsoft Word, Excel, and Outlook.
▪ Volunteer In-School Mentor with Big Brothers/Big Sisters, 2013-2015.
▪ Volunteered with the Community Volunteer Income Tax Program with CRA, 2014.
▪ Member of Health and Safety Committee with Rogers TV, 2012 – 2014.
▪ Member of Health and Safety Committee with Rutter Engineering & Automation, 2005 – 2006.
▪ Volunteer bowling coach with Special Olympics, Mount Pearl. 2006 – 2009.
▪ Volunteer big sister with Big Brothers/Big Sisters, 2005 – 2007.
▪ Volunteer tutor at Newfoundland School for the Deaf, 1993-1994.
Timeline
Taxpayer Services Agent
Canada Revenue Agency
03.2016 - Current
Billing Administrator
Inmarsat
08.2015 - 03.2016
Accounting Assistant
Young Adult Cancer Canada (Shave for the Brave)
01.2014 - 09.2014
Confidential Administrative Assistant/Coordinator of Volunteer Resources
Rogers TV, Cable 9
07.2006 - 01.2014
Bartender (part-time)
McNally’s
01.2004 - 01.2005
Administrative Assistant
Provincial Consultants Ltd. / Rutter Engineering
01.1996 - 01.2006
Office Assistant (Student Position)
Memorial University of Newfoundland
01.1994
Executive Secretary Diploma
Career Academy
Memorial University of Newfoundland
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