ESTHER ONIPEDE
Barrie,ON
Summary
Highly dynamic Payroll Administrator adept in accurately entering, maintaining, and processing information in payroll systems. Proficient in ensuring proper payroll deductions for taxes, benefits, and other deductions. Experienced in solving problems concerning payroll, answering inquiries, and enforcing payroll policies. Skilled in Sage HR.
Overview
9
9
years of professional experience
Work History
Taxpayer Services Agent
Canada Revenue Agency
11.2022 - Current
- Maintained up-to-date knowledge of tax laws and regulations, ensuring accurate guidance provided to taxpayers.
- Contributed to higher compliance rates by effectively communicating the importance of filing taxes accurately and on time.
- Educated taxpayers on available payment options and helped them establish suitable payment plans based on their financial situations.
- Improved taxpayer satisfaction by providing timely and accurate information on tax policies and procedures.
- Assisted taxpayers in navigating online resources, increasing self-service usage rates and reducing call volumes.
- Provided support during peak tax season by working extended hours as needed, ensuring all taxpayer inquiries were addressed promptly.
- Worked closely with other departments to resolve taxpayer disputes quickly and efficiently, resulting in fewer escalated cases.
- Conducted thorough research into complex tax issues to provide accurate information and resolutions for taxpayers.
- Handled sensitive information discreetly while adhering to strict confidentiality guidelines and privacy regulations at all times.
Payroll Administrator
DHL
01.2021 - 11.2022
- Handled complex payroll situations such as back-pay calculations, garnishments, and overtime payments with accuracy and professionalism.
- Calculated payroll deductions by accurately using software and processed payroll to meet preset requirements.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Reduced errors in payroll calculations with meticulous attention to detail and thorough data verification.
- Processed payroll garnishments such as tax liens and child support.
- Responded to employee inquiries to provide information regarding payroll deductions and related issues.
- Submitted reports on payroll activities.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Maintained employee privacy and protected payroll operations by keeping all information confidential.
Payroll Assistant
Polaris Transport
01.2020 - 01.2021
- Maintained payroll information by calculating, collecting, and entering data.
- Verified timekeeping records and handled any discrepancies with employees.
- Assisted new hires with completing required forms for accurate setup in the payroll system from their first day onward.
- Ensured timely payment of employee wages by consistently meeting deadlines for payroll processing.
- Updated employee files with new details such as changes in address or salary levels.
- Reduced errors in payroll calculations through thorough review and reconciliation procedures.
- Maintained accurate records of employee hours, overtime, and leave balances for precise payroll calculations.
- Contributed to audit preparations by maintaining organized documentation of all payroll transactions and processes.
- Administered bi-weekly staff payroll and performed special calculations for commissions, reimbursements and benefit deductions.
- Established strong relationships with external vendors like insurance carriers or pension administrators to ensure seamless integration with payroll processes.
- Responded to employee inquiries to clarify payroll issues regarding wages, deductions and taxes.
Assistant Payroll Clerk
Ibadan Electricity Distribution Company (IBEDC)
03.2016 - 01.2020
- Improved payroll accuracy by regularly updating employee records with changes in salary rates, deductions, and exemptions.
- Contributed to a positive work environment by promptly addressing employee inquiries related to paychecks, deductions, and leave balances.
- Promoted timeliness in submitting timesheets through proactive communication with employees about deadlines and expectations.
- Provided backup support during peak periods or absences of fellow team members, maintaining continuity in payroll operations.
- Assisted in the preparation of payroll reports for management review, contributing to informed decision-making on staffing and compensation.
- Assisted with the annual budgeting process by providing historical payroll data and projections for upcoming fiscal years.
- Utilized advanced features in the payroll software system to generate customized reports for ad hoc management requests.
- Aided internal audits of payroll processes by maintaining organized filing systems for easy retrieval of historical data during reviews.
- Collaborated with the accounting team for reconciling payroll expenses, ensuring accurate financial reporting across departments.
- Reconciled bank and payroll records routinely to verify accuracy.
- Performed data entry tasks and maintained accurate records of employee payroll information.
- Processed manual checks for employees in accordance with company policies.
Payroll Intern
Sterling Bank & Trust
01.2015 - 07.2015
- Enhanced communication between departments by participating in cross-functional meetings discussing improvements to the overall payroll system.
- Developed a strong understanding of company policies and procedures relating to compensation and benefits administration.
- Supported timely processing of payroll by accurately entering timecard data for a team of 100+ employees.
- Minimized errors through diligent verification of salary adjustments, promotions, or other changes affecting an employee''s paycheck.
- Stayed informed on industry trends, providing insights into potential improvements or changes to the company''s payroll practices.
- Assisted in resolving any discrepancies found during internal audits, collaborating with relevant parties to correct errors swiftly.
- Supported new hire orientations by providing essential information about company policies regarding pay periods and timekeeping requirements.
- Gained expertise in using various payroll software systems, increasing proficiency and speed in completing tasks.
- Assisted management in developing and tracking payroll budgets.
Education
Bachelor Of Technology - Microbiology
Federal University of Technology, Akure
01.2016
Skills
- Avaya software
- HCCS software
- SharePoint
- Microsoft Office
- Ticket Tracer
- Tax law knowledge
- Tax Software Familiarity
- Attention to Detail
- Problem-solving abilities
- Organizational Skills
- Critical Thinking
References
Available upon request
Timeline
Taxpayer Services Agent
Canada Revenue Agency
11.2022 - Current
Payroll Administrator
DHL
01.2021 - 11.2022
Payroll Assistant
Polaris Transport
01.2020 - 01.2021
Assistant Payroll Clerk
Ibadan Electricity Distribution Company (IBEDC)
03.2016 - 01.2020
Payroll Intern
Sterling Bank & Trust
01.2015 - 07.2015
Bachelor Of Technology - Microbiology
Federal University of Technology, Akure
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