LISA FORD
PENETANGUISHENE,CANADA
Summary
As a compassionate and empathetic Personal Support Worker, I take a sensitive approach to fostering trusting relationships and creating stimulating experiences for patients. With flexibility and a learning-focused approach, I provide enhanced care tailored to individual needs, and care plans. My Experience spans long-term care, community, and hospital settings. Where I offer guidance, encouragement, and direct care. I am dedicated to supporting patients through physical, cognitive, emotional, and behavioral challenges, providing a safe and therapeutic environment that promotes well-being and comfort through my U-first training, I prioritize patient-centered care, and with my GPA training it enables me to enhance my capabilities and deliver compassionate solutions to meet their unique medical and emotional needs. This allows me to empower patients to thrive in a nurturing and supportive space, tailored to their individual requirements.
Overview
22
22
years of professional experience
Work History
Personal Support Worker (USW.UPP)
Georgian Bay General Hospital
06.2023 - Current
- Provide bedside care, respite care, family support care
- Provide personal care, assisting in walking, eating, dressing, and personal hygiene
- Report to RN/RPN of any changes
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives
- Provide mental support, encouragement
- Engaging in stimulating conversation, and activities
- Ensure the highest standards of cleanliness
- Accompany patients on transfers, internal or external
- Porter patients for scheduled tests
- Restock PPE
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Conducted light housekeeping duties to maintain a clean and comfortable living space for patients.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Personal Support Worker
VON, Canada-Simcoe County Branch
07.2022 - 06.2023
- Observe, evaluate client’s family care plan to determine any changes
- Contribute to the development of personal support worker care plan under the direction of Program Manager
- Report changes in the client personal support needs
- Provide bedside care, respite care, family support care
- Provide personal care, assisting in walking, climbing, eating, dressing, and personal hygiene
- Assess client’s pattern of communication and ability
- Complete daily reporting in accordance with VON and Government policies
- Effective communication skills both verbal and written
- Ability to communicate effectively with clients and families that demonstrates respect, empathy, and understanding
- Ability to adjust to working in different social and economic environments
Personal Support Worker
Georgian Manor
02.2020 - 07.2022
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels
- Documented behaviors and client records
- Monitored client tracked behaviors to keep healthcare supervisor well-informed
- Assisted clients with daily living needs to maintain self-esteem and general wellness
- Entertained, conversed, and read aloud to keep patients mentally alert
- Engaged with the resident in fine motor skills
- Provided safe mobility support to help residents move around personal and public spaces
- Supported clients with mental support and physical activities to accomplish quality of life
- Built strong relationships with clients to deliver emotional support and companionship
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives
- Recognize and reported abnormalities or changes
Customer Service Representative
Magna Automotive
07.2018 - 04.2019
- Data entry customer orders
- Upload and distribute invoicing
- Container tracking and reporting
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Provided primary customer support to internal and external customers
Customer Service Representative
Precision Resource Canada
08.2002 - 04.2018
- Data Entry customer orders
- Track progress of orders to meet shipping deadline
- Identified audit risks and coordinated with management and audit team in preparing related reports
- Created process flows charts
- Analyze trouble components, implement modifications to eliminate problems allowing teams to meet their objectives
- Supply teams with support and training
- Audit process to ensure process control
- Verify control plans, inspection records to ensure correlation with customer requirements
Education
SECONDARY SCHOOL GRADUATE DIPLOMA -
Midland Secondary School
STANDARD FIRST AID & CPR - Health Care
Georgian Bay General Hospital
Midland, ON10-2024
PERSONAL SUPPORT WORKER PROGRAM CERTIFICATE - Personal Support Worker
Simcoe County District School Board Continuing Education
Midhurst, ON03.2020
GPA and UFirst -
Simcoe County District School Board Continuing Ed
02.2020
SIMCOE COUNTY & AREA FOOD HANDLER TRAINING CERTIFICATE - ONTARIO GOVERNMENT
Simcoe County District School Board Continuing Ed
01.2020
Skills
- Privacy and confidentiality
- Community integration
- Clinical Documentation
- Direct Patient Care
- Patient Management
- Verbal and written communication skills
- Behavioral Management
Accomplishments
- Recipient of a heartfelt thanks
- Eliminated Field failure through analysis
- Part of a core team to increase production, decrease internal scrap
- Eliminating inefficiencies within the process
Affiliations
Health and Safety Committee, 2010-2017, 7
Timeline
Personal Support Worker (USW.UPP)
Georgian Bay General Hospital
06.2023 - Current
Personal Support Worker
VON, Canada-Simcoe County Branch
07.2022 - 06.2023
Personal Support Worker
Georgian Manor
02.2020 - 07.2022
Customer Service Representative
Magna Automotive
07.2018 - 04.2019
Customer Service Representative
Precision Resource Canada
08.2002 - 04.2018
PERSONAL SUPPORT WORKER PROGRAM CERTIFICATE - Personal Support Worker
Simcoe County District School Board Continuing Education
GPA and UFirst -
Simcoe County District School Board Continuing Ed
SIMCOE COUNTY & AREA FOOD HANDLER TRAINING CERTIFICATE - ONTARIO GOVERNMENT
Simcoe County District School Board Continuing Ed
SECONDARY SCHOOL GRADUATE DIPLOMA -
Midland Secondary School
STANDARD FIRST AID & CPR - Health Care
Georgian Bay General Hospital
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