Hi, I’m
Pamela Robitaille
Penetanguishene,Canada
Summary
Experienced leader with a strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for a collaborative approach and unwavering commitment to excellence. Recent graduate with foundational knowledge in Office Administration and hands-on experience gained through academic projects. Bring strong teamwork, problem-solving, and time-management skills to the table. Prepared to embark on a career journey and make meaningful contributions with unwavering commitment and drive.
Overview
7
years of professional experience
1
Certification
Work History
HGS - Hinduja Global Solutions
Team Leader Manager
06.2013 - 05.2019
Job overview
- Assigned work and monitored performance of projects
- Managing teams of 18 to 23 employees in an organizational setting and then evolving into a virtual environment
- Fostered positive employee relationships through communication, training, and development coaching
- Motivated team members to consistently achieve or exceed performance expectations
- Analyzed and measured employee performance, taking appropriate disciplinary action or recognition based on work performance
TRANSCOM WORLDWIDE NORTH AMERICA
Team Leader Manager
12.2016 - 12.2017
Job overview
- Managed three different campaigns, leveraging the operations of sales, retention, and branding
- Delegated work assignments and prioritized tasks
- Partnered with upper management and HR to identify effective resolutions for employee relations issues
- Led regular team meetings to communicate current business trends and relevant updates
- Organized team activities to build camaraderie and foster pleasant workplace culture
TOWERLIFT ENTERPRISES
Office Administrator
01.2012 - 05.2013
Job overview
- Interpreted management directives to define and document administrative staff processes
- Explained company personnel policies, benefits and procedures to employees or job applicants
- Delegated work to staff, setting priorities and goals
- Produced thorough, accurate and timely reports of project activities
Education
Georgian College of Applied Arts and TechnologyBarrie, ON
Office Administration Executive
04.2023
Humber CollegeEtobicoke, ON
CYW Child and Youth Worker
04.1993
Skills
Effective Documentation Strategies
- Effective Communication Skills
- Familiar with Core Software Applications
- Teamwork and Collaborati
- Organizational and Time Management
- Effective Project Management
- Appointment Management
- Basic Data Analysis Skill
- Fundamental Bookkeeping
- Human Resources Policies
- Onboarding and orientation
- Benefits administration
- Talent acquisition
- Attendance management
- Diversity and inclusion
- Training and mentoring
Certification
- Leadership Enhancement and Development Certification
- Soft Skills Solutions Certification
- Occupational Health and Safety, Trainer, Basic 1 & 2 Certification
Boards And Committees
- Huronia Family Housing Co-operative, Board of Directors, Attend regular monthly meetings, Housing applicant selection and review for Rent Geared to Income Housing, Review and approval of Co-op operating and capital budgets
- Gendaawaad Housing Circle, Attend monthly meetings, Active participant for future planning
- Midland Titans Lacrosse, Board member- scheduler. Attend monthly meetings with the board and outside meetings with the OLA.
Languages
English
Timeline
Team Leader Manager
TRANSCOM WORLDWIDE NORTH AMERICA
12.2016 - 12.2017
Team Leader Manager
HGS - Hinduja Global Solutions
06.2013 - 05.2019
Office Administrator
TOWERLIFT ENTERPRISES
01.2012 - 05.2013
Humber College
CYW Child and Youth Worker
- Leadership Enhancement and Development Certification
- Soft Skills Solutions Certification
- Occupational Health and Safety, Trainer, Basic 1 & 2 Certification
Georgian College of Applied Arts and Technology
Office Administration Executive
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