Linson Tobias
Brantford,ON
Summary
Resourceful financial services professional with a proven track record in risk assessment and regulatory compliance. Demonstrates high productivity and efficiency in task completion, consistently meeting client needs. My strong communication and problem-solving skills drive successful outcomes in challenging environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Mortgage Renewal Specialist
BMO Bank Of Montreal
Toronto , ON
11.2024 - Current
- Maintained accurate records of all mortgage renewal transactions.
- Assessed economic trends to evaluate impact on mortgage renewal options.
- Monitored interest rate changes to anticipate effects on mortgage renewals.
- Researched client portfolios to identify refinancing and consolidation opportunities.
- Addressed customer complaints promptly, implementing effective resolutions.
- Coordinated with lenders for timely processing of mortgage applications and renewals.
- Educated customers on debt repayment strategies and options.
- Delivered exceptional service through face-to-face and phone interactions.
Senior Personal Banking Officer
Scotiabank Trinidad & Tobago
Port Of Spain
11.2021 - 08.2024
- Generated monthly reports on sales performance indicators, including account openings and loan approvals.
- Reviewed incoming customer documents prior to further processing.
- Developed strategies to enhance customer satisfaction in banking services.
- Organized educational seminars and workshops on various banking products.
- Assisted customers in selecting suitable financial products, including mortgages and credit cards.
- Consistently achieved performance goals through strong customer service and sales skills.
- Conducted training sessions for junior staff on personal banking operations.
- Ensured secure transaction processing in compliance with internal guidelines.
Personal Banking Officer
Scotiabank Trinidad & Tobago
Port Of Spain
10.2017 - 11.2021
- Collaborated with departments to improve service quality for customers.
- Analyzed customer credit profiles to determine loan eligibility.
- Identified cross-selling opportunities aligned with customer needs.
- Maintained up-to-date knowledge of banking regulations and policies.
- Developed strong client relationships to identify financial goals.
- Trained new personnel on banking procedures and compliance requirements.
- Assisted customers in using online and mobile banking platforms.
- Conducted regular meetings with clients to review market trends and portfolio performance.
Mortgage Assistant
Trinidad & Tobago Mortgage Bank (Finance)
Port Of Spain
08.2016 - 10.2017
- Conducted periodic quality control reviews on completed loans prior to disbursement.
- Presented loan and repayment schedules to clients for clear understanding.
- Provided comprehensive customer support throughout mortgage process from application to closing.
- Scanned and uploaded loan documents into system for efficient record-keeping.
- Developed strategies to consistently meet monthly loan targets.
- Responded promptly to client inquiries regarding loan products, rates, and processing guidelines.
- Compiled necessary documents for loan closings to ensure accuracy.
- Coordinated with underwriters for timely loan approval and decision-making.
Education
BBA - Business Administration And Management
University of The Southern Caribbean
St. Joseph, Trinidad & Tobago05-2016
Skills
- Mortgage processing
- Interest rate analysis
- Credit assessment
- Customer education
- Record maintenance
- Loan documentation
- Customer relationship management
- Financial product knowledge
- Team collaboration
- Customer service
- Time management
- Credit evaluation
- Verbal and written communication
- Leadership qualities
Affiliations
- Run Club participant
- Casual Soccer player
Accomplishments
- Top Customer service - Scotiabank Trincity Branch - 2019
- Top Personal Banking Officer - Port of Spain Branch -2022
Certification
- Mutual Funds Accredited - CSI - Scotiabank T&T
Languages
English
Native/ Bilingual
Timeline
Mortgage Renewal Specialist
BMO Bank Of Montreal
11.2024 - Current
Senior Personal Banking Officer
Scotiabank Trinidad & Tobago
11.2021 - 08.2024
Personal Banking Officer
Scotiabank Trinidad & Tobago
10.2017 - 11.2021
Mortgage Assistant
Trinidad & Tobago Mortgage Bank (Finance)
08.2016 - 10.2017
BBA - Business Administration And Management
University of The Southern Caribbean
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