Marques Augustin
Markham,ON
Summary
Graduate student from Manchester Metropolitan University in England. Participating in the hospitality industry has been my goal since secondary school. My passion of taking part in the hospitality industry comes from the satisfaction of seeing my customers smile. I am a visionary and attentive person. My motto at the workplace is Work hard play hard.
Overview
3
3
years of professional experience
Work History
Mortgage Renewal Specialist
Equitable Bank
Markham, Ontario
09.2021 - 05.2024
- Negotiated terms and conditions with clients and mortgage broker during the renewal process.
- Facilitated communication between all parties involved in the renewal process.
- Developed relationships with brokers in order to secure competitive rates for clients.
Overnight Front Office Agent
The Ritz-Carlton
Hong Kong
- Check In and Check Out Procedures, Upsell, Handle guest complaint, Ensure daily operation is smooth
Guest Service Agents (Front Desk Agents)
B.P International
- Check In and Check Out Procedures, Upsell, Handle guest complaint, Ensure daily operation is smooth
Shop assistance
Premium Gourmet Ltd
- Assist with the sales process by maintaining a fully stocked store, Ensure high level of customer satisfaction through excellent sales service
Education
Ba (Hons) Hospitality Business Management -
Manchester Metropolitan University Hollings Faculty
06.2017
Foundation Year -
EF Education First Oxford campus
06.2014
HKDSE -
Gertrude Simon Lutheran College
06.2013
Skills
- Auto-CAD
- OPREA Sketchup
- MS office (PowerPoint, Excel, Word)
- ISO system
- Communication skills
- Networking skills
- Ability to work under pressure
- Ability to multi-task
- Ability to follow instructions
- Deliver quality results
Profile
Graduate student from Manchester Metropolitan University in England. Participating in the hospitality industry has been my goal since secondary school. My passion of taking part in the hospitality industry comes from the satisfaction of seeing my customers smile. I am a visionary and attentive person. My motto at the workplace is to have vision and determination.
Languages
- Cantonese, native language
- English, fluent
- Mandarin, working proficiency
Timeline
Mortgage Renewal Specialist
Equitable Bank
09.2021 - 05.2024
Overnight Front Office Agent
The Ritz-Carlton
Guest Service Agents (Front Desk Agents)
B.P International
Shop assistance
Premium Gourmet Ltd
Ba (Hons) Hospitality Business Management -
Manchester Metropolitan University Hollings Faculty
Foundation Year -
EF Education First Oxford campus
HKDSE -
Gertrude Simon Lutheran College
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