Summary
Overview
Work History
Education
Skills
Timeline
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Lindsay Johnson

Escondido,CA

Summary

A dedicated and compassionate veterinary professional with 3 years of experience in providing comprehensive animal care, skilled in client communication, providing estimates for procedures, filling medication, and providing compassionate care for all pets. Seeking a position to utilize expertise in a fast-paced environment, utilize knowledge in environmental/conservation sciences and contribute to the well-being of animals, the environment and conservation practices.

Overview

9
9
years of professional experience

Work History

Client Service Representative

Melrose Veterinary Hospital
11.2021 - Current
  • Providing comprehensive veterinary care to animals, which encompasses educating pet owners on proper care
  • Scheduling appointments
  • Filling medications
  • Going over diagnostics and providing estimates for surgeries and future appointments
  • Managing a 7 line phone system, reading and answering 30+ emails, maintaining the online scheduling portal and checking patients in and out of their appointments
  • Maintaining a clean and safe environment within the hospital, all while prioritizing the well-being of the animals and fostering a positive client experience
  • Giving medical advice in order to ensure the safety and quality of life of a clients pet even when difficult decisions have to be made.
  • Handled sensitive client information with discretion, ensuring confidentiality at all times.
  • Maintained accurate record-keeping with proactive attention to client information updates.
  • Developed strong relationships with clients through proactive outreach and regular check-ins on progress and satisfaction.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Adapted quickly to changes in company policy or procedures while maintaining excellent service standards for existing clients.
  • Organized relevant documentation for each client interaction, ensuring a thorough understanding of client needs and facilitating seamless handoffs between team members.

Barista

Starbucks
12.2019 - 11.2021
  • Provide excellent customer service by ensuring each drink is made to order, operate cash register and credit card machine, field customer complaints and questions, ensure machinery is clean at all times, maintain customer relations and speedy delivery of all beverages as well as complete assigned tasks from management
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Maintained regular and consistent attendance and punctuality.

Hostess

BJ’s Restaurant
07.2019 - 12.2019
  • Responsible for monitoring the open dining sections of the restaurant for empty and cleaned tables, estimate wait times for guests, monitor the guest wait list, and ensure the needs of the guests are met while waiting by giving exceptional customer service with a smile

Swim Instructor

Colorado Swim School
03.2016 - 08.2018
  • Responsible for safety protocols and teaching swim lessons to elementary aged children, build self-esteem, water survival skills as well as drowning prevention
  • Taught daily swim instruction to students varying in ages and skill levels.
  • Maintained CPR, First Aid, and lifeguard certifications to ensure preparedness for emergency situations during lessons.
  • Took notes strengths and weaknesses of each child in class to track progress.
  • Increased swimmer safety by enforcing pool rules and maintaining vigilant supervision during lessons.

Education

Bachelor of Science - Biology: Conservation and Ecology

Arizona State University
Tempe, AZ
08.2024

High School -

Mountain Range High School
Westminster, CO
05.2018

Skills

  • Strong ability to perform in a high stress environment
  • Well organized, efficient and productive
  • Excellent customer service
  • Highly organized
  • Strong ability to multi-task while maintaining accuracy
  • Ability to communicate in a professional manner with associates as well as upper management
  • Create a positive work environment with other staff members

Timeline

Client Service Representative

Melrose Veterinary Hospital
11.2021 - Current

Barista

Starbucks
12.2019 - 11.2021

Hostess

BJ’s Restaurant
07.2019 - 12.2019

Swim Instructor

Colorado Swim School
03.2016 - 08.2018

Bachelor of Science - Biology: Conservation and Ecology

Arizona State University

High School -

Mountain Range High School

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Lindsay Johnson