Monica Viramontes
Bloomington
Overview
15
15
years of professional experience
1
1
Certification
Work History
Customer Service Representative
TAYLOR METAL PRODUCTS
07.2018 - Current
- Manage multiple customer accounts on my own
- Communicate with customers via email, phone, and in person
- Answer incoming calls and direct customers to the right department
- Enter orders for projects into the system
- Use Google Sheets/Excel to schedule trucks to their designated routes
- Communicate with drivers if an issue occurs on a delivery
- Call customers to verify shipping address and to confirm delivery dates
- Attend morning meetings to overview the schedule for the week
- Assist walk-in customers/provide sample products to them
- Communicate with the Outside Sale Representative regarding incoming orders
- Communicate with subcontractors to provide information on metal roof material
- File away proof of delivery orders
- Take payments by credit card or cash
Customer Service Representative
BURRTEC WASTE, INC
San Bernardino
02.2017 - 07.2018
- Created new customer charts to streamline data analysis and reporting.
- Answered over 300 calls daily, ensuring prompt and efficient service.
- Resolved customer complaints using effective communication and problem-solving skills.
- Collaborated with the sales team to boost customer satisfaction initiatives.
- Maintained accurate records of interactions and transactions for quality assurance.
- Trained new representatives on company policies and service practices.
- Processed returns and exchanges according to company guidelines.
- Scheduled trash bins, dumpsters, and backhaul pickups effectively.
Medical appointment scheduler
ARROWHEAD ORTHOPEDICS
Redlands
05.2014 - 02.2017
- Answer phones assisting patient with questions, complaints and concerns
- Patient demographic entry for new patients
- Verify authorization request when new patients are inquiring an appointment
- Insurance verification to ensure they are eligible
- Front desk (when coverage was needed)
- Direct calls to the designated extension
- Chart prep
- Making sure all patients files are in order
- Go over patients' rights and new patient packets
- Translate for doctors while in clinic (Spanish speaking)
- Train new employees
- REDLANDS, CA.
Head Cashier
WAREHOUSE SHOE SALE
Rialto
05.2011 - 05.2014
- Provided customer service by guiding customers to specific areas of interest, including shoes and clothing.
- Maintained constant communication with teammates for efficient service and quick reference.
- Conducted merchandise inquiries by calling local branches to ensure product availability.
- Placed new shipments in designated departments, including clothing, shoes, and accessories like sporting gear and school supplies.
- Handled cash and credit card transactions, balancing registers and securing up to five hundred dollars in the safe daily.
- Managed customer complaints professionally, fostering customer loyalty and encouraging return visits.
Education
Associate of Science - Veterinary Medicine
Mt. San Antonio College
Walnut, CA01.2026
Diploma -
Bloomington High School
Bloomington, ca01.2010
Skills
- Bilingual (Spanish)
- 50 WPM
- Knowledge of MS Word and Excel
- Experience with written and verbal communication
- Customer service-oriented with high-volume call centers
- Ability to perform in a high-stress environment
- Customer service
- Patient care
- Data entry
- Order processing
- Professional telephone demeanor
- Appointment scheduling
- Team collaboration
- Effective communication
- Multitasking and organization
References
- America Franco, (909) 893-5383
- Jacqueline Albarran, (909) 782-2804
- Lulu Gerardo, (909) 637-5004
Volunteer Experience
- Riverside County (West) Animal Shelter, 2025
- Euclid Animal Hospital, Ontario, CA, 2020
- Day Creek Animal Hospital, Rancho Cucamonga, CA, 2020
Languages
Spanish
Native/ Bilingual
Certification
Life Insurance License
Timeline
Customer Service Representative
TAYLOR METAL PRODUCTS
07.2018 - Current
Customer Service Representative
BURRTEC WASTE, INC
02.2017 - 07.2018
Medical appointment scheduler
ARROWHEAD ORTHOPEDICS
05.2014 - 02.2017
Head Cashier
WAREHOUSE SHOE SALE
05.2011 - 05.2014
Associate of Science - Veterinary Medicine
Mt. San Antonio College
Diploma -
Bloomington High School