Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Timeline
Generic

Lindsay Horne

St George Brant,ON

Summary

Reliable sales professional with almost 10 years experience in home improvement retail sales, with a strong emphasis on kitchen and bath design and installation. Customer focused and highly driven. Positive and motivated as either a leader or team member.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Sales, Estimating and Customer Service

Brantford Granite & Quartz
06.2021 - Current
  • Qualify customers and assist in product selection to best meet their needs, and ensure long-term satisfaction with their project
  • Provide accurate, on the spot quoting based on customer provided measurements, designer or builder provided 20/20 designs or blueprints.
  • Use kitchen design experience and design flair to help customers make choices they will be happy with for years to come
  • Sell add-on items such as sinks and faucets, or additional services.
  • Ensure customer has a thorough understanding of the project process, from product selection through installation.
  • Schedule all processes from sales appointments, measures, installs through final payment.
  • Work well in a team environment with many moving parts
  • Assist in the fabrication process as needed, as well as on installs and service calls.
  • Use LPI laser templating device to measure in home for the customer.

Decorator & Sales Consultant

Blinds Are US
11.2018 - 05.2021
  • Engaged with customers to determine their decorating and window covering needs.
  • Quoted and sold custom window coverings including Hunter Douglas and custom drapery.
  • Demonstrated design skill while working with customers to enure their satisfaction
  • Used extensive product knowledge from multiple vendors in selection process with customer
  • Ordered all product from vendors, scheduled measuring and installation services
  • Completed daily administrative work such as vendor and client communication, scanning and filing and some accounting work.
  • Completed daily receiving and shipping, labeling and storing of product
  • Went into customer homes to measure for window coverings

Department Supervisor

The Home Depot Canada
04.2013 - 11.2019


  • Successfully lead several different departments including Lumber & Building Materials, Electrical, Flooring & Decor, Kitchen, Bath & Appliances.
  • Excellent product and project knowledge in a variety of home improvement and design applications.
  • Met and exceeded sales goals in all departments
  • Provided coaching and development game plans to associates and sales specialists
  • Customer service expert and associate mentor for service skills.
  • Coached several associates to leadership promotions
  • Performed all Manager on Duty responsibilities store wide, including store opening and closing procedures, resolving customer objections, and store safety issues.
  • Operated forklift and order picker
  • Ensured department and store was operating as safely as possible for associates and customers

Education

High School Diploma -

Assumption College School High School
Brantford, ON

Skills

  • Exceptional customer service skills
  • Proven sales skills with a highly successful sales closure rate
  • Excellent knowledge of kitchen & bath design and project requirements
  • Team oriented and exceptional communicator
  • Dedicated, hard working, reliable, enthusiastic team member
  • Project management from initial stages through project completion
  • Excellent leadership skills
  • Physically fit and able to complete demanding tasks

Accomplishments

  • Double-Platinum award winner for customer service and sales results with Home Depot Canada
  • Promoted to supervisor within first year with Home Depot Canada
  • Multiple 5 star reviews on Google with current business

Languages

English
Full Professional

Certification

First Aid Level 1

Timeline

Sales, Estimating and Customer Service

Brantford Granite & Quartz
06.2021 - Current

Decorator & Sales Consultant

Blinds Are US
11.2018 - 05.2021

Department Supervisor

The Home Depot Canada
04.2013 - 11.2019

High School Diploma -

Assumption College School High School

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Lindsay Horne