Esther Nworah
Toronto,ON
Summary
Enthusiastic Customer Service professional with superior communication and organizational skills. Driven to provide superior quality customer service and Innovation in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. With 2 years of diverse experience in Customer success, administrative and technical support roles, highly proficient in CRM tools, as well as MS Office suite. Eager to leverage expertise to contribute effectively to this team.
Overview
2
2
years of professional experience
Work History
Senior Customer Service and Sales Representative
CARS45JIJI
01.2020 - 01.2021
- Successfully identified and pursued new sales opportunities through targeted outreach and relationship-building, leading to 25% increase in sales revenue over six months
- Managed average of 50 customer inquiries and calls daily, ensuring exceptional service quality and maintaining 95% client satisfaction rate
- Analyzed and implemented customer feedback to refine sales tactics, resulting in15% increase in successful sales
- Provided coaching and training to 10 new hires in company processes, product knowledge, customer service, and selling techniques, resulting in 40% improvement in their performance within two months and 40% increase in retention rate.
Administrative Assistant
FEDERAL INLAND REVENUE SERVICE
01.2019 - 01.2021
- Coordinated cross-functional meetings for 50+ stakeholders, managing logistics and communication seamlessly
- Improved taxpayer information update process on FIRS web portal, reducing processing time by 50% and enhancing customer satisfaction by 25%
- Maintained accurate records of taxpayer information updates, reducing errors by 20% and ensuring regulatory compliance.
Education
Post-Graduate Certificate - Global Business Management
12.2023
Bachelor of Science - Economics
09.2018
Skills
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Outlook
- Data entry
- Attention to detail
- Confidentiality
- Fast-paced multitasking
- Remote work
- Written and verbal communication skills
- Exceptional Customer service skills
- Problem-solving abilities
- Interpersonal communication skills
- Customer Relationship Building
- Client Account Management
- Strong Communication and Interpersonal Skills
- Organizational and time management skills
- Administrative skills
- Customer Success Management
Timeline
Senior Customer Service and Sales Representative - CARS45JIJI
01.2020 - 01.2021
Administrative Assistant - FEDERAL INLAND REVENUE SERVICE
01.2019 - 01.2021
Humber College - Post-Graduate Certificate, Global Business Management
University of Jos - Bachelor of Science, Economics
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