Joseph Deluca
Calgary,AB
Summary
Outside sales specialist with strength in business to business sales, negotiations, cold calling and customer service. Excellent interpersonal and time management skills.
Overview
23
23
years of professional experience
Work History
Customer Service/Outbound Sales Agent
S&P Data
05.2021 - 07.2023
- Represented T-mobile dealing with American clients
- Promoted new products and services to existing customers, driving revenue growth and satisfaction.
- Delivered superior customer service to retain existing customers and attract future customers.
- Handled customer inquiries and high volume calls to solve billing and ordering problems,
- Set company record for most cell phones sold in one day
BDC Specialist
Honda West
04.2019 - 04.2020
- Called and made appointments with interested car buyers.
- Developed strong business relationships to provide service and value beyond customer expectations.
- Used sales and order management systems and technologies to facilitate exceptional customer service.
- Identified and executed appropriate strategies for business success.
Call Center Specialist
Ductblasters Furnace Company
08.2014 - 03.2019
- Did cold calling to sell furnace and duct cleaning services and was always the top producer
- Handled the marketing and advertising on social media
- Assisted customers by answering questions and responding to inquiries about their furnace.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Dispatched to the furnace technicians
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Trained all new phone reps to sell
Cook
Woody's Taphouse
02.2012 - 08.2014
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
Store Associate
XS Cargo
03.2012 - 06.2014
- Maintained tidy and organized store to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Unloaded trucks when new shipments came in
Booking Agent
AviaWest Resorts
09.2007 - 11.2011
- Booked appointments for time share presentations.
- Was a top performer always making big commission
- Became a team leader and trained agents to perform like champions
B2B Sales Representative
Nor-Pac Marketing
02.2003 - 04.2007
- Did business to business cold calling to sell advertising spaces in magazines
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Stock Person
Zellers Department Store
09.2000 - 02.2003
- Maintained effective team member communication.
- Assisted maintenance team with organizing and cleaning warehouse, stockroom, and store near shift close.
- Answered customer questions and provided detailed product information.
- Applied proper safety procedures in warehouse, stockroom, and store, and immediately informed management of safety concerns.
- Collected shopping carts from the parking lot
Education
High School Diploma -
Dover Bay Secondary School
Nanaimo, BC06.2001
Skills
- Exceptional customer service skills
- Business to business sales specialist
- Excellent salesman
- Hard worker
Timeline
Customer Service/Outbound Sales Agent
S&P Data
05.2021 - 07.2023
BDC Specialist
Honda West
04.2019 - 04.2020
Call Center Specialist
Ductblasters Furnace Company
08.2014 - 03.2019
Store Associate
XS Cargo
03.2012 - 06.2014
Cook
Woody's Taphouse
02.2012 - 08.2014
Booking Agent
AviaWest Resorts
09.2007 - 11.2011
B2B Sales Representative
Nor-Pac Marketing
02.2003 - 04.2007
Stock Person
Zellers Department Store
09.2000 - 02.2003
High School Diploma -
Dover Bay Secondary School
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