Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Alvi Pinaula

Santa Rosa

Summary

Hard-working, highly-organized, and driven individual with a commitment to excellence and a passion for continuous learning and development. I possess excellent communication skills, a strong work ethic, and the ability to work in a fast-paced environment. Looking for entry-level employment as a Medical Assistant. I believe I have exceptional attention-to-detail and interpersonal skills that are necessary to excel in this role. I am always eager to take on new challenges and use my knowledge and skills to contribute to the company's success.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Customer Service Agent/ Ramp Crewmember

Avelo Airlines
Santa Rosa
05.2024 - Current
  • Ensuring smooth travel experience for passengers by providing exceptional customer service, addressing passengers' concerns, and resolving issues promptly.
  • Ensuring compliance with airline and airport procedures, safety regulations, and security protocols.
  • Assist passengers with baggage handling, check-in, and boarding processes.
  • Operating ground support equipment, such as tugs, belt loaders, pushback, and de-icing trucks.
  • Certified Airport Operations Designated Trainer: Develop and deliver training programs for staff. Ensure compliance with FAA, TSA, and airport security standards. Conduct regular assessments and evaluations to identify training needs. Collaborate with management and stakeholders to ensure effective training delivery.

Slot Guest Service Ambassador

Graton Resort & Casino
Rohnert Park
10.2019 - 02.2024
  • Demonstrated exceptional customer service skills by providing a welcoming and friendly atmosphere for guests on the casino floor.
  • Assisted guests with questions and concerns regarding slot machines and payouts.
  • Responsible for explaining and enforcing casino policies and procedures to ensure a safe and enjoyable gaming experience.
  • Acted as a liaison between guests and casino management to address any issues or complaints effectively.

Care Giver

Burton's Care Home
Rohnert Park
02.2019 - 09.2019
  • Demonstrated ability to provide compassionate care and support to individuals in need.
  • Skilled in assisting with daily living activities, such as grooming, bathing, and medication management.
  • Strong communication and interpersonal skills, able to build rapport with clients and their families.
  • Proficient in creating a safe and comfortable environment for clients.

Special Education Teacher Aide

CNMI Public School System
09.2015 - 01.2019
  • Utilized differentiated instruction techniques to support students with special needs.
  • Collaborated with classroom teachers to implement individualized education plans (IEPs).
  • Assisted in the development and implementation of behavior intervention strategies.
  • Provided one-on-one support to students with disabilities in various learning environments.

Education

Medical Assistant Certification -

CalRegional
Santa Rosa, CA
06.2024

Associate of Science - Business Administration

Colorado Technical University
Colorado Springs, CO
05.2019

High School Diploma -

Rota High School
Rota, MP
05.2009

Skills

  • Phlebotomy
  • Vital signs (BP, pulse, respiration, temperature)
  • Injection of medications
  • Urinalysis
  • Drug screening
  • CPR/ BLS
  • Experience in HIPAA policy implementation
  • Ability to multitask
  • Works well as a team
  • Attention to detail
  • Empathy
  • Teamwork
  • Time management
  • Adaptability
  • Exceptional customer service skills
  • Training delivery
  • Problem solving
  • Equipment operation
  • Payment processing
  • Verbal and written communication
  • Multitasking and organization
  • Phone etiquette
  • Data entry
  • Microsoft office suite proficiency

Certification

BLS CPR Certified

References

  • Marc Espinosa, Mac.espi.02@gmail.com, 1-(707)-843-1970, Colleague
  • Andrew Lindbloom, alindbloom@aveloair.com, (541)-941-7274, Current Manager

Timeline

Customer Service Agent/ Ramp Crewmember

Avelo Airlines
05.2024 - Current

Slot Guest Service Ambassador

Graton Resort & Casino
10.2019 - 02.2024

Care Giver

Burton's Care Home
02.2019 - 09.2019

Special Education Teacher Aide

CNMI Public School System
09.2015 - 01.2019

Medical Assistant Certification -

CalRegional

Associate of Science - Business Administration

Colorado Technical University

High School Diploma -

Rota High School

Similar Profiles

CREATE PROFILE
Alvi Pinaula