Lindsay A. Grubbe
Inside Sales Representative
Oakville,ON
Summary
To be a part of a company that enables professional growth and provides a challenging and rewarding career while allowing me to utilize my knowledge and skills. I have over 10 years’ experience in building and maintaining client relationships through effective communication, problem solving and sound judgment. I am experienced in resolving issues concerning pricing, expediting, returned goods and warranty issues for all customers, including big box retailers.
Overview
26
26
years of professional experience
1
1
Language
Work History
Inside Sales Representative
Southwire Canada
06.2019 - Current
- Strengthening and growing relationships with current customers.
- Primary point of contact for established customers, managing all aspects of the sales cycle.
- Daily customer order entry into SAP including EDI and RPG orders, quoting and verifying inventory requests.
- Complete post-sales activities including delivery verification, warranty administration and return of product in a prompt and courteous manner.
- Knowledge of OEM, Energy and Electrical Distribution Wire and Cable Products.
- Certified Member of the Joint Health and Safety Committee, ensuring safety throughout our Mississauga office.
- Member of the Southwire Canada Giving Back Team, helping to organize and participate in our charitable endeavors.
National Inside Sales Coordinator
Universal Lighting Technologies
04.2012 - 03.2019
- Establish good customer relations.
- Answer all incoming customer inquiries via phone, e-mail and fax.
- Process all orders, verifying deliveries, pricing and shipping details. Expediting when necessary.
- Complete post-sales activities including delivery verification, warranty administration and return of product in a prompt and courteous manner.
- Monitor production schedules and expedite deliveries as needed.
- Assist with cross referencing for quotations and tenders.
- Enter quotation requests for approval with the pricing department.
- Provide weekly and monthly reports as requested by the Director of Sales.
- Perform other sales functions including outbound sales campaigns via phone and e-mail.
Bilingual Customer Services Representative
Blanco Canada
06.2010 - 04.2012
- Daily customer order entry into SAP including EDI and faxed orders.
- Management of customer inquiries made by phone, e-mail and fax.
- Management of customer warranty claims including validation of claim and arrangement of product inspections by sales agents as necessary.
- Management of customer complaints and returned goods processes where applicable to ensure fairness in treatment of customers while maintaining the quality image of Blanco products.
- Management of the customer service relationship between customer accounts and Blanco Canada Sales.
- Assist customer to resolve issues concerning expediting, returned goods, sample requests, warranty issues, etc.
Bilingual Customer Services Representative
Philips Lighting
07.2003 - 05.2010
- Enter up to 50 customer orders per day and answer all queries in a timely and accurate manner.
- Assist customers to resolve issues concerning expediting, returned goods, samples requests, warranty issues, etc.
- Handle on hold status orders and ensure follow up and releases are being done.
- Thoroughly investigated requests for credit, debit memos/invoices in dispute and if warranted processed the credit note.
- Coordinated with the Traffic Department for claims of damaged goods and POD’s.
- Provide high caliber support for Account Managers on cross referencing for tenders and assisting with special projects.
- Prepare up to 10 quotations for the Eastern Region per day, ensuring accuracy and timeliness.
- Maintain 10 Specialty Lighting Accounts, establishing positive relationships and proactively managing any issues.
- Consistently met or exceeded performance targets for both quality and quantity of work.
Quotation Associate/Customer Service Representative
WH Brady
05.2000 - 01.2003
- Data entry of orders.
- Assist customers to resolve issues concerning expediting, returned goods, samples requests, etc.
- Provide customer service support through the internet site.
- Provide backup for the following departments; Data Processing, Filing, Reception, Quotations and Customer Service.
- Research non-stock items through approved vendors.
- Provide proper specifications for up to 20 quotations per day (i.e. material, color, size, copy etc.).
- Provide Sales Team and Customer Service with costs and suggested selling prices on the specifications.
Education
Bachelor of Arts - Sociology, French, Criminology
05.2000
Skills
I am experienced in multitasking, problem solving and have highly developed analytical skills
I am proficient in using MS Office (Excel, Word, PowerPoint, Outlook, currently using Windows 11), as well as Oracle, SAP and AS400
Timeline
Inside Sales Representative - Southwire Canada
06.2019 - Current
National Inside Sales Coordinator - Universal Lighting Technologies
04.2012 - 03.2019
Bilingual Customer Services Representative - Blanco Canada
06.2010 - 04.2012
Bilingual Customer Services Representative - Philips Lighting
07.2003 - 05.2010
Quotation Associate/Customer Service Representative - WH Brady
05.2000 - 01.2003
Bishop's University - Bachelor of Arts, Sociology, French, Criminology