RAYANNA STEPHEN
Brampton,ON
Summary
Highly experienced Inside sales representative known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.
Overview
13
13
years of professional experience
Work History
Inside Sales Representative
SCP Distributors
02.2020 - Current
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Managed friendly and professional customer interactions.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Monitored competitor activities closely, adjusting approaches accordingly to maintain a competitive edge in the market.
- Set up new accounts, established customer credit and set up payment methods.
- Utilized data and analytics to identify target markets and understand customer needs.
- Assisted management in setting realistic yet challenging goals for individual representatives based on historical data analysis and market trends.
- Contributed to team objectives in fast-paced environment.
- Kept detailed records of daily activities through online customer database.
- Recorded accurate and efficient records in customer database.
- Prepared and submitted reports to keep management informed of sales activities and progress.
Server (smart serve certified)
Swiss Chalet
06.2021 - 01.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Hostess/Server
Mckenna’s Irish Pub
01.2011 - 01.2015
- Family owned business
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
Education
Hair styling diploma -
Marca College Hairdressing And Aesthetics
02.2018
Skills
- Taking initiative and responsibility
- Strong people skills with a passion for helping people
- Strong work ethic & fast learner
- Highly developed time management skills
- Works well under pressure
- Customer service orientation
- Strong multi-tasking and critical thinking
Customer Service
Upselling and Cross Selling
Email and Phone Etiquette
Data Entry
Issue Resolution
Goal Setting
Analytical problem solver
Database Management
Payment Processing
Cash Handling
Opening and closing procedures
Processing payments
References
References available upon request
Languages
English
Full Professional
Timeline
Server (smart serve certified)
Swiss Chalet
06.2021 - 01.2022
Inside Sales Representative
SCP Distributors
02.2020 - Current
Hostess/Server
Mckenna’s Irish Pub
01.2011 - 01.2015
Hair styling diploma -
Marca College Hairdressing And Aesthetics
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