Liezel Cruz
Edmonton,AB
Summary
Dynamic leader with proven expertise in enhancing operational efficiency and customer satisfaction at TJX Companies. Excelled in organizational skills and inventory management, driving sales through strategic merchandise displays. Skilled in communication and problem-solving, consistently fostering a positive work culture and achieving significant team performance improvements.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
TJX Companies
Edmonton Has
09.2024 - Current
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Rotated merchandise and displays to feature new products and promotions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Food Service Attendant
Misrecordia Hospital
05.2013 - 09.2024
- Prepares food patients tray
- Housekeeping
- Complied with all federal and state regulations regarding food safety and waste disposal.
- Maintained a clean and sanitary dining environment for patrons, ensuring adherence to health and safety standards.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Monitored food quality and freshness throughout day.
- Explained food preparation methods to patrons with allergies and gluten intolerances.
- Achieved greater efficiency in task completion by working closely with coworkers to streamline workflows.
- Performed routine maintenance tasks such as sweeping floors, cleaning utensils, wiping down surfaces, ensuring a pristine workspace at all times.
- Supported kitchen staff with food preparation tasks for streamlined service during peak hours.
- Demonstrated adaptability by performing a variety of tasks, including taking orders, serving food, and cleaning the dining area.
- Handled cash register operations accurately, ensuring proper handling of financial transactions and secure storage of cash assets at all times.
- Trained new employees on company policies, procedures, and best practices to facilitate their successful integration into the team.
- Maintained stock levels of cups, lids, straws, and condiments throughout shift.
- Trained new staff members on company policies and procedures.
Restaurant Management
Tim Hortons
Edmonton, AB, Canada
04.2008 - 03.2023
- Giving best both food service and customer service experience for guests
- Hiring and training of new team members
- Schedulling
- Purchasing
- PnL reporting
- Monthly inventories and reports
- Training of supervisors and future managers
- Kept up-to-date on menu changes, special promotions, and pricing strategies as directed by the executive chef or restaurant management.
- Leveraged technology advancements in restaurant management software tools to modernize and simplify daily business operations.
- Supported restaurant management in inventory control by consistently monitoring stock levels and reporting discrepancies.
- Consistently met or exceeded daily performance goals related to speed of service and order accuracy rates as set forth by restaurant management.
- Oversaw budget preparation and financial reporting processes in conjunction with restaurant management.
- Supported restaurant management in achieving a positive work environment through proactive assistance with server tasks and consistently demonstrating professionalism during shifts.
- Consistently met or exceeded performance metrics set by restaurant management, demonstrating dedication to the role and exceptional work ethic.
- Collaborated with restaurant management to develop and execute strategies for improving overall guest satisfaction.
- Assisted with ordering ingredients from vendors, ensuring freshness and quality while adhering to budget limitations set by the restaurant management team.
- Collaborated with restaurant management to design successful promotions and special events that increased customer traffic.
- Streamlined sample management procedures by developing an efficient tracking system, reducing errors in documentation and improving overall turnaround time for results.
- Collaborated with management to develop strategies for improving overall store profitability and performance.
- Implemented adaptive management approaches, adjusting strategies based on new information or changing conditions for optimal results.
- Enhanced cargo handling efficiency by implementing advanced inventory management systems.
- Enhanced team productivity by introducing efficient project management tools and techniques.
- Collaborated with senior management to develop strategic initiatives that aligned with company objectives and drove business growth.
- Supported inventory management with accurate record-keeping of stock levels and locations.
- Optimized inventory management practices, reducing excess stock and minimizing carrying costs.
- Trained new team members on account management best practices, contributing to overall departmental success.
Education
Hotel and Restaurant Mgt -
University of Santo Tomas
01.1996
Skills
- Communication skills
- Active Listening
- Organizational skills
- Physical Organization for record-keeping and inventory
- Time management
- Setting goals
- Customer Service skills
- Attention to detail
- Decision-making
- Problem solving
- Critical thinking
Languages
English
Professional Working
Certification
Food safety and first aid
Timeline
Assistant Store Manager
TJX Companies
09.2024 - Current
Food Service Attendant
Misrecordia Hospital
05.2013 - 09.2024
Restaurant Management
Tim Hortons
04.2008 - 03.2023
Hotel and Restaurant Mgt -
University of Santo Tomas