Kathleen Ferrin
Shasta Lake
Summary
Dynamic customer service professional with experience in managing inquiries, training staff, and enhancing service quality. Proven ability to resolve complaints and optimize customer engagement in fast-paced environments, ensuring high standards of service delivery.
Overview
7
7
years of professional experience
Work History
Assistant Store Manager
Dollar Tree
Reno
07.2025 - 04.2026
- Coordinated daily store operations and staff scheduling to enhance efficiency.
- Oversaw inventory management to ensure product availability and organization.
- Trained new employees on store policies and customer service standards.
- Monitored sales floor activities to optimize customer engagement and service quality.
- Resolved customer inquiries and complaints with effective communication skills.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Supported loss prevention efforts through diligent monitoring of store activities.
- Implemented visual merchandising strategies to enhance product displays.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Collaborated with team members to maintain a clean and safe shopping environment.
- Managed daily cash handling procedures and addressed discrepancies.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
Dispatchers
J&J Ventures
Reno
12.2024 - 02.2025
- Monitored GPS tracking systems to track vehicle locations in real-time and adjusted routes, enhancing delivery timeliness.
- Maintained constant communication with drivers via radio or phone, ensuring timely updates on traffic conditions and customer requests.
- Responded promptly to customer inquiries, resolving issues or concerns related to deliveries or pick-ups.
- Utilized computer software to input data on orders, deliveries, and driver logs, supporting accurate record-keeping.
Customer Service Representative
The Siegel Group
Reno
08.2022 - 12.2024
- Answered phones and processed rental payments to ensure timely transactions.
- Managed property tours and organized paperwork, including collections and reports, to streamline operations.
- Assisted management with preparing legal documents.
- Assisted with maintenance tasks and housekeeping to maintain property standards.
Assistant Store Manager
Family Dollar
Elko
12.2019 - 03.2020
- Ordered merchandise and managed inventory to ensure product availability.
- Received shipments, completed paperwork, and stocked shelves to maintain store presentation.
- Operated cash register and resolved customer complaints to enhance customer satisfaction.
Clerk/Cashier
Cork Liquors
Shelbyville
08.2019 - 11.2019
- Processed cash register transactions, ensuring accurate change for customers.
- Scanned inventory and maintained stock levels to support sales.
- Counted change drawer at shift start and end to ensure cash accuracy.
Cashier
Popeye's Restaurant
Lakeland
05.2019 - 07.2019
- Counted drawer at beginning and end of shift and secured cash in safe to ensure accurate financial reporting.
- Took customers' orders and gave correct change.
- Stocked ice, condiments, and supplies to maintain operational efficiency and meet customer needs.
- Maintained hygienic environment in lobby and bathrooms to promote positive customer experience.
Education
High School Equivalency Diploma -
McQueen High School
Reno, NVSkills
- Interpersonal communication
- Team collaboration
- Multitasking skills
- Fast-paced adaptability
- Inventory management
- Financial reporting
- Staff supervision
- Assignment delegation
- Shrinkage control
- POS systems
- Communication
- Sales expertise
- Sales growth
- Upselling and cross selling
- Customer relationship management
- Customer service management
- Complaint resolution
- Safety compliance
- Promotional strategies
- Team leadership
- Task management
- Time management
- Shift scheduling
- Ability to work in a fast-paced environment while maintaining high quality work
- Adaptability in operations
- Team player and able to work independently with time management skills
- Sales management
- Verbal and written communication
- Communication skills
- Sales techniques
- Problem resolution
- Sales transaction management
- Customer service management
Timeline
Assistant Store Manager
Dollar Tree
07.2025 - 04.2026
Dispatchers
J&J Ventures
12.2024 - 02.2025
Customer Service Representative
The Siegel Group
08.2022 - 12.2024
Assistant Store Manager
Family Dollar
12.2019 - 03.2020
Clerk/Cashier
Cork Liquors
08.2019 - 11.2019
Cashier
Popeye's Restaurant
05.2019 - 07.2019
High School Equivalency Diploma -
McQueen High School