Liana Jossie Decir
Overview
7
7
years of professional experience
1
1
Certification
Work History
Cashier
Longo Brothers Fruit Market
11.2019 - Current
- Operating cash register or POS system to ensure accuracy of transactions, and payment to prevent any discrepancies from customers
- Ensures purchased items are free of defects and damages
- Ensuring customer satisfaction, bagging guest's items according to their preferences and recommending discounted items
- Resolving customer queries and suggesting budget friendly items.
Security Concierge
Paragon Security
09.2022 - 12.2022
- Monitor surveillance camera and access control
- Ambassador of client site by providing customer service, and answering public inquiries
- Received and recorded complaints, conducted investigations, prepared incident reports for suspicious activities and safety hazards
- Patrol duties to ensure property is safe from theft and trespassing
- Performed emergency response duties in accordance with Emergency Response
Cashier and Team Member
Tim Horton's
08.2016 - 06.2021
- Employee of the Month - Awarded Twice
- Worked in fast-paced environment by assisting multiple customers in a short amount of time while ensuring accuracy of transaction
- Resolved customers' inquiries and disputes using appropriate measures according to company's policy
- Able to multitask and process different orders and transactions, while prioritizing efficiency.
Education
Bachelor of Arts - Tourism And Travel Services Management
Centennial College, School of Hospitality
Progress Campus06.2020
Skills
- Exceptional customer service skills
- Great interpersonal skills and professionalism
- Flexibility to respond to changing priorities and tasks in fast-paced environment
- Attention to detail and ability to work with minimal supervision
- Demonstrated problem solving
- Handle physical demands
Additional Information
Marina Travel (Travel Agent- Internship) February 2020- March 2020
- Identifying the customers' needs and preferences, such as schedules, costs and assisting the travel agent for providing tour packages.
- Answering calls daily utilizing a courteous and professional manner to book and confirm the client's vacation packages.
Good Shepherd Ministry (Volunteer) July 2017- May 2018
- Helped the kitchen staff in food preparation and served in a polite manner to homeless people attending the drop-in center.
- Ensured basic hygiene requirements related to food handling to avoid contaminations.
Certification
CPR/AED Level C CPR Level B
Timeline
Security Concierge
Paragon Security
09.2022 - 12.2022
Cashier
Longo Brothers Fruit Market
11.2019 - Current
Cashier and Team Member
Tim Horton's
08.2016 - 06.2021
Bachelor of Arts - Tourism And Travel Services Management
Centennial College, School of Hospitality