Md Asiqur Rahman
Toronto,Ontario
Summary
Committed professional with experience serving hot, delicious food while maintaining friendly atmosphere. Supported multiple FOH duties for optimal service to every guest. Ran food, seated customers and discussed menu options. Kept dining area clean with proactive attention to departing guests, empty plates, and spills.
Overview
2
2
years of professional experience
Work History
Food Runner and Server Assistant
Harbour 60 Toronto
Toronto, Ontario
12.2022 - 05.2024
- Provided crucial support to the front-of-house team in delivering exceptional service to guests in a high-class fine dining environment.
- Assisted servers with various tasks, including setting up tables, delivering food and beverages, and clearing tables promptly and efficiently.
- Maintained a clean and organized workspace, contributing to a smooth and efficient dining experience for guests.
- Demonstrated strong teamwork and communication skills to ensure seamless coordination between front-of-house and kitchen staff.
- Upheld the restaurant's standards of excellence in service and hospitality, contributing to overall guest satisfaction
Customer Service and Sales Representative
Teleperformance Canada
Toronto, Ontario
09.2022 - 11.2022
- Provided outstanding customer service and support to clients via phone and email, addressing inquiries, resolving issues, and processing orders.
- Utilized strong sales skills to promote additional products and services, consistently meeting or exceeding sales targets.
- Demonstrated proficiency in English, effectively communicating with clients to ensure their needs were met.
- Collaborated with team members to streamline processes and improve overall efficiency, contributing to a positive work environment and team success.
Education
Post Secondary - Business
Centennial College
Scarborough, ONSkills
- Customer Service Skills: Ability to provide exceptional service to guests in a fine dining environment
Handling customer inquiries, complaints, and feedback with professionalism and empathy
Ensuring customer satisfaction through attentive service and prompt resolution of issues
Ability to communicate effectively with guests to understand their needs and preferences
- Communication Skills: Strong verbal communication skills for interacting with guests, colleagues, and management
Written communication skills for correspondence, documentation, and email communication
Ability to convey information effectively and professionally in English
- Teamwork and Collaboration: Demonstrated ability to work effectively as part of a team in a fast-paced environment
Collaborating with front-of-house and kitchen staff to ensure seamless service
Willingness to support colleagues and contribute to a positive work environment
- Attention to Detail: Meticulous attention to detail in performing tasks such as table setup, food delivery, and table clearing
Maintaining a clean and organized workspace to uphold restaurant standards
Accuracy in order processing, record-keeping, and documentation
- Sales and Upselling: Experience in promoting additional products and services to customers
Identifying opportunities to enhance the guest experience through upselling and recommendation of menu items
- Adaptability and Flexibility: Ability to adapt to changing priorities and work effectively in a dynamic environment
Flexibility in handling various tasks and responsibilities as needed
Quick thinking and problem-solving skills to address unexpected challenges or issues
- Time Management and Efficiency: Prioritizing tasks and managing time efficiently to ensure smooth and timely service
Working efficiently under pressure to meet deadlines and deliver exceptional service to guests
Multi-tasking ability to handle multiple responsibilities simultaneously
- Interpersonal Skills: Building and maintaining positive relationships with guests and colleagues
Demonstrating empathy, patience, and professionalism in all interactions
Resolving conflicts or issues diplomatically and effectively
- Knowledge of Fine Dining: Understanding of fine dining etiquette, service standards, and procedures
- Computer and Software Skills: Proficiency in using computer systems and software for order processing, record-keeping, and communication
Timeline
Food Runner and Server Assistant
Harbour 60 Toronto
12.2022 - 05.2024
Customer Service and Sales Representative
Teleperformance Canada
09.2022 - 11.2022
Post Secondary - Business
Centennial College
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