Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Liana Mancinelli

Kirkland,QC

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support.

Overview

33
33
years of professional experience

Work History

Administrative Assistant

Procad Consultants Inc.
04.2003 - 06.2018
  • Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
  • Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
  • Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
  • Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
  • Managed client relationships through regular check-ins and updates on project progress.

Administrative Clerk

Air Canada, Technical Publications-Aircraft Units
09.2002 - 05.2004
  • Worked on an assembly line approach revising master manuals reduce backlog.
  • Generated documentation needed for revisions.
  • Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
  • Streamlined administrative processes by implementing efficient filing and organizational systems.

Elementary School Volunteer

Windermere School
09.1998 - 06.2001
  • Collaborated with other volunteers to create and maintain a safe and welcoming environment for students.
  • Aided classroom management by providing one-on-one support for students requiring additional assistance.
  • Supervised recess periods, ensuring safety rules were followed while promoting healthy physical activity.
  • Developed a positive rapport with students, making them feel comfortable asking questions or seeking help.
  • Promoted literacy development through reading programs and guided reading sessions with struggling students.
  • Enhanced student engagement by implementing interactive and hands-on activities in the classroom.
  • Participated in group activities with students to build teamwork and foster healthy relationships.
  • Monitored student behavior in hallways and classrooms to promote safe learning environment.

Receptionist Coordinator

Statcare Urgent & Walk-in Medical Care
03.1996 - 04.1998
  • Enhanced customer satisfaction by efficiently managing a high volume of incoming calls and greeting clients in a professional manner.
  • Promoted a positive company image through courteous interactions with clients both over the phone or face-to-face encounters at the reception desk.
  • Provided exceptional customer service through prompt response to inquiries via phone, email, or in-person visits.
  • Supported administrative staff by handling mail distribution, data entry tasks, and document preparation as needed.

Preschool Teaching

HeadStart Preschool
09.1993 - 06.1995
  • Followed monthly lesson plans and activities to engage children and promote learning.
  • Applied play-based strategies to provide diverse approaches to learning.
  • Gave one-on-one attention to children while maintaining overall focus on entire group.
  • Strengthened communication skills among preschoolers through daily dialogue practice during circle time sessions.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Maintained organized, fun and interactive classroom to help children feel safe.
  • Enhanced student reading skills by implementing engaging literacy activities and utilizing age-appropriate books.
  • Incorporated music, art and literature into curriculum.

Animator, Co-Ordinator

Lasalle Youth Center
04.1985 - 09.1989
  • Offered guidance and advice to help cultivate self-esteem and community involvement.
  • Guided clients in developing skills and strategies for dealing with problems.
  • Implemented behavioral modification strategies to help clients develop healthier coping mechanisms.
  • Implemented evidence-based therapeutic interventions to promote positive behavior change.
  • Provided crisis intervention services to individuals experiencing acute distress or dangerous situations.
  • Coordinated fund raising activities.



Education

Bachelor of Arts - Sociology/Psychology

Concordia University
Montreal, QC

Associate of Arts - Social Sciences

Vanier College
Saint-Laurent, QC

High School Diploma -

John F. Kennedy High School
Montréal, QC

Skills

  • Problem-Solving
  • Attention to Detail
  • Team Leadership & Development
  • Client Relationships
  • Analytical Thinking
  • Patience and empathy
  • Critical Thinking
  • Fluent in English, French, Italian

Languages

English
French
Italian

Timeline

Administrative Assistant

Procad Consultants Inc.
04.2003 - 06.2018

Administrative Clerk

Air Canada, Technical Publications-Aircraft Units
09.2002 - 05.2004

Elementary School Volunteer

Windermere School
09.1998 - 06.2001

Receptionist Coordinator

Statcare Urgent & Walk-in Medical Care
03.1996 - 04.1998

Preschool Teaching

HeadStart Preschool
09.1993 - 06.1995

Animator, Co-Ordinator

Lasalle Youth Center
04.1985 - 09.1989

Bachelor of Arts - Sociology/Psychology

Concordia University

Associate of Arts - Social Sciences

Vanier College

High School Diploma -

John F. Kennedy High School

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Liana Mancinelli