Yuzhe Cui
Kirkland,QC
Summary
Dynamic professional with a strong background in customer service and problem resolution, honed at Hanami Sushi. Proven ability to enhance dining experiences through effective order management and menu memorization. Recognized for optimizing dining crew workflows and fostering team collaboration to ensure customer satisfaction.
Overview
4
4
years of professional experience
Work History
Server
Hanami Sushi
Kirkland, Quebec
12.2022 - 11.2023
- Maintained cleanliness and organization of dining area throughout shifts.
- Processed payments accurately using point-of-sale system.
- Resolved customer inquiries and complaints professionally and promptly.
- Provided excellent customer service to ensure satisfaction.
- Took orders from customers accurately and in a timely manner.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
Educational Assistant
Ivy Learning Center
Pointe-Claire, Quebec
04.2020 - 08.2021
- Assisted teachers in preparing instructional materials and resources.
- Supported student learning by providing one-on-one assistance during lessons.
- Organized and maintained classroom supplies and educational resources effectively.
- Monitored student behavior in the classroom, playground, cafeteria, and other school areas.
- Cleaned and organized classrooms, materials, and supplies.
- Organized student performance and enrichment activities to facilitate learning.
Education
Bachelor of Management And Organizational Studies - Finance
Western University
London05-2026
Cegep - Commerce
Marianopolis College
Montreal, QC06-2023
Skills
- Customer service
- Problem resolution
- Organizational skills
- Team collaboration
- Menu memorization
- Order management
- Menu item recommendation
- Dining crew workflow optimization
- Food station setup
- Ordering procedures
Languages
English
Native/ Bilingual
French
Professional
Chinese (Mandarin)
Native/ Bilingual
Timeline
Server
Hanami Sushi
12.2022 - 11.2023
Educational Assistant
Ivy Learning Center
04.2020 - 08.2021
Bachelor of Management And Organizational Studies - Finance
Western University
Cegep - Commerce
Marianopolis College
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