Liam Patey
Summary
Management professional prepared for consulting roles. Skilled in strategic planning, process optimization, and data analysis. Strong focus on team collaboration and achieving results. Reliable, adaptable, and proficient in client relationship management and project execution.
Overview
11
11
years of professional experience
Work History
Management Consultant
VI Drives - Landsperg Automotive Group
07.2021 - Current
- Designed customized training programs to enhance employee skills and improve productivity levels.
- Conducted data-driven analyses to identify areas of opportunity for cost reduction and efficiency gains.
- Upheld an outstanding Google star rating of 4.9.
- Achieved recognition as the leading business in Automotive through a Consumer Choice Award on Vancouver Island.
- Elevated organization from initial social media presence to a team of more than 20 staff.
- Maintained vehicle valuation with less than 3% water on over 50+ used inventory
- Maintained vehicle inventory turnover within 30-45 days.
- Worked closely with employees and ownership to maintain Corporate and Company standards
- Increased employee satisfaction and motivation through training classes, meetings and special workshops.
- Daily use of software like VAuto to ensure competitive market pricing on used vehicles
Management Consultant
Vancouver Auto Credit/Canada Drives
06.2020 - 07.2021
- Increased client revenue through effective sales strategy development and implementation.
- Designed customized training programs to enhance employee skills and improve productivity levels.
- Proficiently hired and managed team of 20+ employees to accel in online business sales throughout COVID
- Maintained superior closing rates above industry benchmarks.
- Ensured prompt approval of automotive finance applications.
- Strategized transformative plans for significant enhancement of growth KPIs.
Director of Finance
Nanaimo Mitsubishi - Landsperg Automotive Group
02.2018 - 06.2020
- Managed a high-performing finance team, providing guidance and mentorship to foster professional growth and development.
- Collaborated with executive leadership team in developing long-term financial goals, ensuring alignment with overall business objectives.
- Facilitated efficient communication among manufacturer, business entities and financial lenders.
- Sustained high levels of gross profit in the finance sector.
General Manager
Lethbridge KIA - Landsperg Automotive Group
03.2016 - 02.2018
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Elevated dealership to top sales position for brand across Western Canada.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Successfully optimized top KPI metrics.
- Partnered with manufacturer to project reliable business financial trends year-over-year.
General Sales Manager
Red Deer Mitsubishi - Landsperg Automotive Group
01.2015 - 02.2016
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Implemented effective pricing strategies that balanced profit margins while remaining competitive in the marketplace.
- Worked directly between both sales and finance department to ensure effective communication and gross profit
- Developed a high-performing sales team through consistent coaching, training, and motivation techniques.
Sales Manager
Red Deer Mitsubishi - Landsperg Automotive Group
09.2014 - 01.2015
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Mastered utilization of key dealership systems including ADP, PBS, and DealerSocket.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
Assistant Sales Manager
Red Deer Mitsubishi - Landsperg Automotive Group
02.2014 - 09.2014
- Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
- Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.
- Assisted sales team with completing customer transactions and managing issues.
- Cultivated a positive work environment through fostering teamwork, open communication channels among staff members contributing towards higher employee satisfaction and retention rates.
- Demonstrated exemplary customer service by engaging clients on sales floor.
- Achieved sales targets consistently by driving daily sales activities and managing the sales pipeline effectively.
Education
High School Diploma -
Bishops College
St. John's, NL06-2006
Skills
- Performance management
- Data analytics
- Employee training
- Conflict resolution
- Goal setting
- Leadership development
- Team building
- Client relationship management
- Operational cost reduction
- Business development
Accomplishments
- Business Expansion and Leadership: Successfully transitioned a COVID-era, Instagram-based business into a brick-and-mortar dealership, growing operations to include 4 service bays, a 5-person service department, and a Sales and Finance team of 20+ employees. Achieved recognition as the top-performing dealership in a 17-store automotive group within 9 months, maintaining this position for over two years.
- Career Advancement: Became the youngest employee in a 17-store automotive group to be promoted to General Manager, reflecting strong leadership, strategic vision, and a track record of operational success.
- Finance Excellence: Consistently ranked as the top-performing Finance Manager across a 17-store automotive group for two consecutive years, delivering exceptional results in sales and financing operations.
Consumer Choice Award 2024
Consumer Choice Award has been recognizing and promoting business excellence in North America since 1987. VI Drives awarded top Automotive dealer in Nanaimo for 2024.
Languages
English
Full Professional
Spanish
Elementary
Timeline
Management Consultant
VI Drives - Landsperg Automotive Group
07.2021 - Current
Management Consultant
Vancouver Auto Credit/Canada Drives
06.2020 - 07.2021
Director of Finance
Nanaimo Mitsubishi - Landsperg Automotive Group
02.2018 - 06.2020
General Manager
Lethbridge KIA - Landsperg Automotive Group
03.2016 - 02.2018
General Sales Manager
Red Deer Mitsubishi - Landsperg Automotive Group
01.2015 - 02.2016
Sales Manager
Red Deer Mitsubishi - Landsperg Automotive Group
09.2014 - 01.2015
Assistant Sales Manager
Red Deer Mitsubishi - Landsperg Automotive Group
02.2014 - 09.2014
High School Diploma -
Bishops College
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