Robert Marsh
Automotive fixed Manager
Calgary,AB
Summary
Operations Manager , Automotive Industry Dedicated professional with over fifteen years of experience in Fixed Operations Management within the Automotive Industry. Demonstrates adeptness in coordinating appointments in alignment with service demands and operational standards, driving results to build customer loyalty and retention. Possesses seasoned, refined communication skills used to recruit, build and manage high-performing technician, parts and service personnel, as well as to establish supplier relationships that ensure cost- effectiveness in compliance with company growth targets. Harnesses unmatched industry experience and expertise, with a designation as a Senior Fixed Operations Manager. Excels in deadline driven, evolving environments, upholding safe, efficient service while ensuring adherence to industry best practices and company policies.
Overview
22
22
years of professional experience
Work History
DIRECTORCUSTOMER FIXED OPERATIONS DIRECTOR
Landsperg Auto Group Kia Store
10.2018 - Current
- OBJECTIVECAREER OBJECTIVE
- CUSTOMER FIXED OPERATIONS DIRECTORCUSTOMER FIXED OPERATIONS DIRECTORCUSTOMER FIXED OPERATIONS
FIXED OPERATIONS MANAGERFIXED OPERATIONS MANAGERFIXED OPERATIONS MANAGERFIXED OPERATIONS MANAGER
Revolution Auto Kia Group, Prairie, EXPERIENCEEXPERIENCEEXPERIENCEEXPERIENCE
01.2013 - 08.2018
- Coordination & Relationship Customer Team Building Review daily schedules, ensuring dispatch, loading and part requirements fulfill demands to complete deliverables
- Coordinate operations of six technicians, and two parts and two service personnel in accordance with appointments
- ASSI After Service Sales Index was 90% last 8 months I was in office
- Service /Parts dept went from 90k Gross to 200k Gross YOY.
- Manage to take Customer pay from average of 50k Gross per month to on average of 85k - 90k per month
- Coordination & Relationship Building Review daily schedules, ensuring dispatch, loading and part requirements fulfill demands to complete deliverables
- Coordinate operations of six technicians, and two parts and two service personnel in accordance with appointments
- Employ a personalized approach to assess, evaluate and develop technicians and staff to foster optimal performance
- Execute full cycle recruitment, hiring qualified personnel to facilitate team development and employee retention
- Build relationships with suppliers to facilitate timely delivery of automotive parts to support production and growth
- Staff Training & Regulatory Compliance Effectively manage
SERVICE MANAGERDISTRICT PARTS AND SERVICE MANAGER
PARTS, SERVICE MANAGERDISTRICT PARTS AND SERVICE MANAGERDISTRICT PARTS, Kia Canada Inc
01.2015 - 10.2015
FIXED OPERATIONS MANAGERFIXED OPERATIONS MANAGERFIXED OPERATIONS MANAGERFIXED OPERATIONS MANAGER
Revolution Auto Group, Tricity Suzuki / Mitsubishi
01.2009 - 01.2012
ADVISORSERVICE ADVISOR
SERVICE ADVISORSERVICE ADVISORSERVICE, West, Lincoln
04.2009 - 06.2009
- Average of 35k per month Customer pay gross
FIXED OPERATIONS MANAGERFIXED OPERATIONS MANAGERFIXED OPERATIONS MANAGERFIXED OPERATIONS MANAGER
Bay City Kia
09.2001 - 12.2008
- Technicians, reviewing KPIs to ensure they perform in alignment with company best standards
- Provide personal training to assist underperforming staff in achieving targets by isolating specific areas of improvement
- Regularly conduct quality checks to ensure technicians are completing projects in adherence to safety and operational standards, for vehicles acquired from the sales department, effectively upholding employee and customer wellbeing
- Execute quality road tests and customer follow-ups to sustain satisfaction, boost referrals, and foster retention
- Conduct weekly, individual meetings with technicians to keep them current on policy and procedure updates
- Uphold safety through completing monthly checks on vehicle lifts and evaluating team equipment handling
- Inventory Control & Strategic Planning Review service parts fill rate, obsolescent and excess stock report, part sales per UIP (units in operation), ratio of part sales to labor sales, departmental profits (parts department), and months of supply
- KPIs to fulfill parts requirements
- Prepare ‘sales per hour' and ‘operating control' reports for senior management daily, facilitating decision-making
- Collaborate with senior management during weekly executive meetings, discussing outstanding issues and determining best methods for quick, effective resolutions
- Committed to surpassing customer expectations through continuous automotive innovation as assigned to the responsibility to maintaining and managing thirteen western Kia dealers from Vancouver Island BC to Edmonton Alberta
- Oversaw and directed operations for the parts and service departments, consisting of technicians, parts and service staff
- Ensured warranty administration adhered to OEM policies and guidelines, utilizing attention to detail and accuracy
- Successfully coordinated services in compliance with maintenance schedules, maintaining customer satisfaction
- Met inventory requirements as well as company and manufacturer growth targets, demonstrating unwavering tenacity
- Employed strong interpersonal skills to liaise between technicians and customers, ensuring transparent communication.
Education
AB - undefined
PORT MOODY SR - undefined
Port MoodyPort MoodyPort MoodyPort Moody
EDUCATIONEDUCATIONEDUCATIONEDUCATION - undefined
ADDITIONAL SKILLSADDITIONAL SKILLSADDITIONAL SKILLSADDITIONAL SKILLS ROBER TR O BER TR O BER TR O BERTMARS HM - undefined
High School Diploma - undefined
Skills
- Vehicle Operations
Accomplishments
- Decision-making, Safety
- Delivery, Sales
- Senior management, Scheduling
- Hiring, Staff Training
- Innovation, Strategy
- Inventory, Strategic Planning
- Inventory Control, Teamwork
- Team development, Unique
- Team Building
- Leadership
- Managing
- Market
- Meetings
- Access
- Performance Management
- KIA Canada Service Club
- Excellence 2007
- CERTIFICATIONSCERTIFICATIONSCERTIFICATIONSCERTIFICATIONS
- Managed the daily operations of the parts and service departments, exhibiting and refining leadership proficiencies
- Coordinated conflict-free schedules for customer appointments, using prioritization to ensure timely completion
- Played integral role in growing brand as it entered the Canadian market through significant expansion of customer base
- Oversaw team of technicians, service and parts personnel, ensuring the delivery of superior service to increase referrals
- Recognized and distinguished with Service Club Excellence
- Platinum Management distinction by Kia in 2007
- SvenSvenSvenSven HabermannHabermannHabermannHabermann,,,, Sales PersonSales PersonSales PersonSales Person,,,, Pionner ChryslerPionner ChryslerPionner ChryslerPionner Chrysler (604) 992-4213 - sven86er@gmail.com - Best Friend
- AlAlAlAl WillardWillardWillardWillard,,,, Director Of Parts MarketingDirector Of Parts MarketingDirector Of Parts MarketingDirector Of Parts Marketing ,,,, Advantage DataAdvantage DataAdvantage DataAdvantage Data
- SystemsSystemsSystemsSystems (778) 228-4147 - awillard@advantageds.com - Business Relationship
- ScottScottScottScott TipladyTipladyTipladyTiplady,,,, Sky Train TechnicianSky Train TechnicianSky Train TechnicianSky Train Technician ,,,, Translink BCTranslink BCTranslink BCTranslink BC (604) 808-0143 - luckyquakerdog42@gmail.com - Former Technician
- KarloKarloKarloKarlo FarrFarrFarrFarr,,,, Fixed Operations ManagerFixed Operations ManagerFixed Operations ManagerFixed Operations Manager ,,,, Nissan CanadaNissan CanadaNissan CanadaNissan Canada (604) 346-5718 - karlo.farr@nissancanada.com - Former Co-worker
- Kia Canada/ Nissan
Timeline
DIRECTORCUSTOMER FIXED OPERATIONS DIRECTOR
Landsperg Auto Group Kia Store
10.2018 - Current
SERVICE MANAGERDISTRICT PARTS AND SERVICE MANAGER
PARTS, SERVICE MANAGERDISTRICT PARTS AND SERVICE MANAGERDISTRICT PARTS, Kia Canada Inc
01.2015 - 10.2015
FIXED OPERATIONS MANAGERFIXED OPERATIONS MANAGERFIXED OPERATIONS MANAGERFIXED OPERATIONS MANAGER
Revolution Auto Kia Group, Prairie, EXPERIENCEEXPERIENCEEXPERIENCEEXPERIENCE
01.2013 - 08.2018
ADVISORSERVICE ADVISOR
SERVICE ADVISORSERVICE ADVISORSERVICE, West, Lincoln
04.2009 - 06.2009
FIXED OPERATIONS MANAGERFIXED OPERATIONS MANAGERFIXED OPERATIONS MANAGERFIXED OPERATIONS MANAGER
Revolution Auto Group, Tricity Suzuki / Mitsubishi
01.2009 - 01.2012
FIXED OPERATIONS MANAGERFIXED OPERATIONS MANAGERFIXED OPERATIONS MANAGERFIXED OPERATIONS MANAGER
Bay City Kia
09.2001 - 12.2008
AB - undefined
PORT MOODY SR - undefined
Port MoodyPort MoodyPort MoodyPort Moody
EDUCATIONEDUCATIONEDUCATIONEDUCATION - undefined
ADDITIONAL SKILLSADDITIONAL SKILLSADDITIONAL SKILLSADDITIONAL SKILLS ROBER TR O BER TR O BER TR O BERTMARS HM - undefined
High School Diploma - undefined
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