Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Liam Hills

Department Manager
Mississauga,ON

Summary

Accomplished leader with a proven track record at Real Canadian Superstore, enhancing operational efficiency and customer satisfaction through creative problem-solving and effective team collaboration. Excelled in coaching staff towards achieving sales growth and streamlining processes, demonstrating strong verbal communication and detail orientation. Achieved significant improvements in Meat and Seafood, Dairy, and Deli departments.

Overview

9
9
years of professional experience
3
3
years of post-secondary education
1
1
Certification

Work History

Health, Beauty & Cosmetics Department Manager

Real Canadian Superstore
03.2024 - 05.2024
  • Implemented loss prevention measures, resulting in reduced shrinkage rates in the cosmetics section.
  • Fostered inclusive work environment that promoted collaboration among team members while achieving their goals as individuals.
  • Collaborated with marketing team to create targeted promotions that increased foot traffic in cosmetics department.
  • Set up sales floor, developed department procedures and implemented company policies to maximize cosmetics sales.

Meat and Seafood Department Manager

Real Canadian Superstore
6 2021 - 03.2024
  • Supervised staff of 12 personnel by implementing company policies, protocols, work rules, and disciplinary action.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Streamlined department processes, maximizing productivity and enhancing customer experience.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Dairy Department Manager

Real Canadian Superstore
03.2020 - 06.2021
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Maintained accurate product inventory levels and oversaw implementation and completion of department inventory.
  • Developed processes based on broad guidelines to streamline employee workflow and increase efficiency.
  • Increased sales by reviewing SAP generated reports, identifying problem areas, and creating targeted action plans.

Meat Cutter

Real Canadian Superstore
08.2015 - 03.2020
  • Cut meats to customer specifications and answered questions about specialty products.
  • Performed meat inspections 5 days per week and checked temperature environment to maximize food safety.
  • Increased beef and pork sales by educating customers on preparation and overall choices.
  • Placed orders using SAP to maintain full assortment of products on behalf of department manager.

Education

Advanced Diploma - Advertising, Marketing & Communications Management

Sheridan College Institute of Technology And Advanced Learning
Oakville, ON
09.2012 - 04.2015

Skills

    Creative Problem Solving

Verbal and Written Communication

Coaching and Mentoring

Detail Oriented

Team Collaboration

Creative Merchandising

Certification

Project Management: Professional Certificate

Timeline

Project Management: Professional Certificate

12-2024

Health, Beauty & Cosmetics Department Manager

Real Canadian Superstore
03.2024 - 05.2024

Dairy Department Manager

Real Canadian Superstore
03.2020 - 06.2021

Meat Cutter

Real Canadian Superstore
08.2015 - 03.2020

Advanced Diploma - Advertising, Marketing & Communications Management

Sheridan College Institute of Technology And Advanced Learning
09.2012 - 04.2015

Meat and Seafood Department Manager

Real Canadian Superstore
6 2021 - 03.2024

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Liam HillsDepartment Manager