Leslie Barth
St. Catharines,ON
Summary
Motivated server bringing skills in order management, payment processing and upselling. Energetic, friendly and anticipating customer needs to facilitate enjoyable dining experiences all while maintaining focus and a positive attitude in stressful situations and high-volume environments.
Overview
11
11
years of professional experience
Work History
Registered Practical Nurse
Hotel Dieu Shaver Rehabilitation Hospital
03.2022 - Current
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Implemented medication and IV administration, catheter insertion and airway management.
- Evaluated healthcare needs, goals for treatment and available resources of each patient and connected to optimal providers and care.
- Collected blood, tissue and other laboratory specimens and prepared for lab testing.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use and disease management.
Customer Service Sales & Retention Representative
Canadian Tire Financial Services
11.2013 - 04.2019
- Conduct over 250 calls on weekly basis to assist cardholders with inquiries, and concerns on credit card account(s).
- Test new sales strategies, techniques, and processes by offering products and services to existing Canadian Tire and potential customers via inbound channels by using CTFS's Customer For Life Philosophy.
- Resolve escalated calls through implementation Art of Communication Skills.
- Assist customers identify services/ insurance products that best suit cardholder's needs and educate cardholder's how to use banking service, reset online service, dispute process for unauthorized charges, alternate methods of payment and more.
- Successful in using company's database software for data entry purposes, demonstrated ability to log all notes and follow up information accurately, well versed in identifying customer needs and able to offer solution swiftly, and maintained thorough knowledge of all banking products and services offered.
Education
Diploma - Practical Nursing
Niagara College Canada
Welland, ON2021
Certificate - Personal Support Worker
Niagara College Canada
Welland, ON2009
Certificate - Pre-Health Science
Niagara College Canada
Niagara-on-the-Lake, ON2008
Skills
- Smart Serve Certified
- Standard First Aid/BLS (HCP) Certified
- High Energy
- Multi-tasking
- Team Worker
- Active Listening Skills
- Conflict Resolution Skills
- Excellent customer service
- Microsoft Software Knowledge - Word, Powerpoint, Excel, Outlook
Timeline
Registered Practical Nurse
Hotel Dieu Shaver Rehabilitation Hospital
03.2022 - Current
Customer Service Sales & Retention Representative
Canadian Tire Financial Services
11.2013 - 04.2019
Diploma - Practical Nursing
Niagara College Canada
Certificate - Personal Support Worker
Niagara College Canada
Certificate - Pre-Health Science
Niagara College Canada
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