LESHMATIE BHEEMSINGH
Brampton,Canada
Summary
Experienced shift lead with a proven track record of leading and guiding team members to successfully complete projects within designated timelines. Skilled in task assignment, employee training, and implementing company procedures for smooth operations. Possesses excellent communication and listening skills, fostering a collaborative work environment. Demonstrates strong leadership abilities and a clear vision, motivating teams to consistently achieve set goals.
Overview
19
19
years of professional experience
Work History
Acting Shift Lead
Liquor Control Board of Ontario
08.2019 - Current
- Created successful work schedules for team member to maintain deadlines
- Help management meet standards of service and quality in daily operation
- Keeping employees operating productively and working on task to meet business and customer needs
- Maintaining safe working environment by observing safety procedure, polices, company policies and regulation with employee
- Handled day to day shipping, receiving, and also following good housekeeping practice to keep dock and staging are space clean and safe
- Trained new employees and delegated daily tasks and responsibilities.
- Proficient knowledge of Microsoft Offence such as excel, word, access, and etc.
Customer Service Representative
Liquor Control Board Of Ontario
05.2008 - 08.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Taking the responsibility of being a shift leader, shipping and receiving, and performing cycle counts.
- Reach deadline for changes over, merchandising the products, and have excellent knowledge in plan-o-gram
Department/Customer Service Manager
Wal-Mart, Canada
01.2006 - 01.2010
- Supervising
- Strong leadership
- Problem solving/ decision making
- Ordering, inventory control
- Scheduling breaks/shifts
- Strong math skills
Education
Degree - Computer Programming, PC Repairs
Stratford Career Institutes
01.2008
High School Diploma -
Centennial Secondary High School
01.2006
Skills
- Excellent organization and time management skills
- Problem-solving abilities
- Decision-making capabilities
- Strong communication and interpersonal skills
- Team Collaboration and Leadership
- Shipping, receiving, and warehousing
- Knowledge on Supervisory Competency & Health and Safety Assessment training
- Completions of LEAP program
- Certificate of completions on the Safety On The Move Training Program
References
Available upon request.
Timeline
Acting Shift Lead
Liquor Control Board of Ontario
08.2019 - Current
Customer Service Representative
Liquor Control Board Of Ontario
05.2008 - 08.2019
Department/Customer Service Manager
Wal-Mart, Canada
01.2006 - 01.2010
Degree - Computer Programming, PC Repairs
Stratford Career Institutes
High School Diploma -
Centennial Secondary High School
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