Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Certification
Timeline
Generic

Leonardo Fabio Cujia Plata

Calgary,AB

Summary

Dynamic customer experience professional with extensive expertise at Scotiabank Aspen Woods. Proven track record in complaint resolution and cross-department collaboration, enhancing customer satisfaction. Multilingual in English, French, and Spanish, I leverage strong problem-solving skills to educate clients on digital banking tools, driving engagement, and efficiency in service delivery.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Senior Customer Experience Associate

Scotiabank Aspen Woods
Calgary, Alberta
02.2025 - Current
  • Assisted customers with inquiries and provided information about banking services.
  • Processed transactions efficiently using the bank's customer service systems.
  • Educated customers on digital banking tools to enhance their experience.
  • Resolved customer complaints quickly and professionally.
  • Collaborated with other departments to ensure customer needs were met efficiently.
  • Occupational Health & Safety (OHS) Representative

Customer Experience Associate

Scotiabank Aspen Woods
Calgary, Alberta
01.2018 - Current

Education

Supervisory Skills & Leadership Program -

WCG Services Calgary
Calgary, AB
12-2017

English For Academic Purposes - English-as-a-Second-Language Education

Bow Valley College
Calgary, AB
12-2016

BBA - International Business Management

University of Quebec (UQAM)
Montreal, QC
12-2014

French As Second Language - French

Cegep
Granby, QC
12-2007

Skills

  • Team collaboration
  • Problem solving
  • Cross-department collaboration
  • Complaint resolution
  • Administrative support

Languages

English
Full Professional
Spanish
Native/ Bilingual
French
Professional

Accomplishments

  • Best of the Best 2022 Scotiabank's Culture Catalyst Award: Consistently exemplified Scotiabank's values, and kept the bank safe by always doing the right thing. Through my commitments and actions, helped to amplify the Bank's purpose ans strategy, and foster an inclusive and high performing culture.

Certification

  • Canadian Investment Funds Course (CIFC) offered by IFSE Institute or the Investment Funds in Canada - 2022

Timeline

Senior Customer Experience Associate

Scotiabank Aspen Woods
02.2025 - Current

Customer Experience Associate

Scotiabank Aspen Woods
01.2018 - Current

Supervisory Skills & Leadership Program -

WCG Services Calgary

English For Academic Purposes - English-as-a-Second-Language Education

Bow Valley College

BBA - International Business Management

University of Quebec (UQAM)

French As Second Language - French

Cegep
Leonardo Fabio Cujia Plata