Leonardo Fabio Cujia Plata
Calgary,AB
Summary
Dynamic customer experience professional with extensive expertise at Scotiabank Aspen Woods. Proven track record in complaint resolution and cross-department collaboration, enhancing customer satisfaction. Multilingual in English, French, and Spanish, I leverage strong problem-solving skills to educate clients on digital banking tools, driving engagement, and efficiency in service delivery.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Customer Experience Associate
Scotiabank Aspen Woods
Calgary, Alberta
02.2025 - Current
- Assisted customers with inquiries and provided information about banking services.
- Processed transactions efficiently using the bank's customer service systems.
- Educated customers on digital banking tools to enhance their experience.
- Resolved customer complaints quickly and professionally.
- Collaborated with other departments to ensure customer needs were met efficiently.
- Occupational Health & Safety (OHS) Representative
Customer Experience Associate
Scotiabank Aspen Woods
Calgary, Alberta
01.2018 - Current
Education
Supervisory Skills & Leadership Program -
WCG Services Calgary
Calgary, AB12-2017
English For Academic Purposes - English-as-a-Second-Language Education
Bow Valley College
Calgary, AB12-2016
BBA - International Business Management
University of Quebec (UQAM)
Montreal, QC12-2014
French As Second Language - French
Cegep
Granby, QC12-2007
Skills
- Team collaboration
- Problem solving
- Cross-department collaboration
- Complaint resolution
- Administrative support
Languages
English
Full Professional
Spanish
Native/ Bilingual
French
Professional
Accomplishments
- Best of the Best 2022 Scotiabank's Culture Catalyst Award: Consistently exemplified Scotiabank's values, and kept the bank safe by always doing the right thing. Through my commitments and actions, helped to amplify the Bank's purpose ans strategy, and foster an inclusive and high performing culture.
Certification
- Canadian Investment Funds Course (CIFC) offered by IFSE Institute or the Investment Funds in Canada - 2022
Timeline
Senior Customer Experience Associate
Scotiabank Aspen Woods
02.2025 - Current
Customer Experience Associate
Scotiabank Aspen Woods
01.2018 - Current
Supervisory Skills & Leadership Program -
WCG Services Calgary
English For Academic Purposes - English-as-a-Second-Language Education
Bow Valley College
BBA - International Business Management
University of Quebec (UQAM)
French As Second Language - French
Cegep
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