Summary
Overview
Work History
Education
Skills
Linkedin
Timeline
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Madhav Makker

Kelowna

Summary

Developed strong customer service skills in fast-paced retail environment, demonstrating ability to handle diverse customer inquiries and resolve issues promptly. Skilled in building rapport and fostering positive relationships with customers, ensuring satisfaction and loyalty. Seeking to transition into new field, leveraging transferable skills to contribute effectively in new role.

Overview

3
3
years of professional experience

Work History

Senior Customer Experience Associate

Scotiabank
11.2024 - Current
  • Helped customers open and close accounts, apply for loans, and make sound financial decisions.
  • Assisted with new account openings, including verifying customer identity documents.
  • Cross-sold bank products such as credit cards to customers.
  • Ordered checks, placed stop payment orders, and conducted additional special services for customers.

Customer Experience Associate

Scotiabank
03.2024 - 10.2024
  • Received and counted daily inventories of cash, drafts, and checks.
  • Maintained confidentiality of bank records, transactions, and customer information.
  • Received mortgage and other loan payments, verifying payment dates and amounts due.
  • Explained bank services, financial products and applicable fees to customers.

Front Desk Agent

H&r Block
01.2024 - 03.2024
  • Increased customer loyalty with exceptional communication skills and personalized service.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained clean and organized front desk areas to uphold polished company image.

Cashier

Save on Foods
12.2022 - 12.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

Bachelor of Business Administration - Management

Okanagan College
Kelowna, BC
04.2024

Skills

  • Cash handling expertise
  • Customer privacy protection
  • Transaction processing speed
  • Experience optimization
  • Customer service
  • Computer skills
  • Understanding customer needs
  • Sales and upselling
  • Customer data confidentiality
  • Teamwork and collaboration

Linkedin

http://linkedin.com/in/madhav-makker-169a6269

Timeline

Senior Customer Experience Associate

Scotiabank
11.2024 - Current

Customer Experience Associate

Scotiabank
03.2024 - 10.2024

Front Desk Agent

H&r Block
01.2024 - 03.2024

Cashier

Save on Foods
12.2022 - 12.2023

Bachelor of Business Administration - Management

Okanagan College

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Madhav Makker