Maranee Henry
North York
Summary
Results-oriented sales professional with over 8 years of experience in driving revenue growth and building strong client relationships. Proven track record in exceeding sales targets and expanding market share through strategic planning and effective negotiation skills. Adept at identifying customer needs and delivering tailored solutions that enhance customer satisfaction. Strong communicator with a passion for fostering long-term partnerships and a commitment to continuous improvement in sales processes.
Overview
9
9
years of professional experience
Work History
Senior Customer Experience Associate
Scotiabank
08.2022 - Current
- Acting as a lobby leader; ensuring customers are appropriately triaged and/or assisted
- Contributing to the branch's targets by identifying and fulfilling simple sales opportunities, including opening day-to-day accounts, fulfilling pre-approved credit opportunities, and processing GICs
- Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs
- Processing day to day transactions
- Uncover and solve customer's needs
Senior Sales Associate
Money Mart
02.2018 - 11.2020
- Helped the company attain the highest customer service rating.
- Greet, serve, and address customer inquiries and provide information to identify customer needs.
- Present with the award 'Employee of the Month' in June 2019.
- Maintained a friendly and positive attitude at all times, even with unhappy and unruly customers.
- Deliver results on store profitability goals.
- Manage the sales team to ensure sales targets are met.
- Hire and develop the store sales team.
- Audit documentation to ensure accuracy.
- Ensure safety, security, and compliance policies are followed.
- Met or exceeded sales objectives on consistent basis to drive company growth.
Supervisor
Tim Hortons
05.2016 - 06.2017
- Education guests on product and service offerings
- Guide and coach team members to success
- Enjoy leading a diverse team in a fast paced environment
- Build guest confidence by actively listening to their concerns and giving appropriate feedback
- Operated register for cash, cheque, credit and debit card transaction with 100% accuracy
- Work with the Restaurant Management team to ensure quality, production and service standards are met and to create a safe, efficient and professional environment for customers and employees
Education
Diploma - Police Foundation
TriOS College
Toronto, ON06.2022
High School Diploma -
Yorkdale Secondary School
Toronto, ON06.2018
Skills
- Team player
- Customer oriented
- Enthusiastic
- Reliable
- Responsible
- Punctual
- Hardworking
- Communication skills
- Interpersonal skills
- Organizational skills
- Computer skills
- Mental Math
- Ability to follow company policies
- Collaborative
- Leadership skills
Languages
English
Full Professional
Timeline
Senior Customer Experience Associate
Scotiabank
08.2022 - Current
Senior Sales Associate
Money Mart
02.2018 - 11.2020
Supervisor
Tim Hortons
05.2016 - 06.2017
Diploma - Police Foundation
TriOS College
High School Diploma -
Yorkdale Secondary School
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