Summary
Overview
Work History
Education
Skills
References
Timeline
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Leiana Cassidy

San Mateo

Summary

Dynamic and customer-focused professional with extensive experience at Noelani's Island Grill, excelling in effective communication and beverage service. Proven ability to enhance customer satisfaction and foster strong relationships while ensuring food safety and sanitation. Adept at collaborating with teams to create a seamless dining experience and drive sales through engaging service.

Overview

6
6
years of professional experience

Work History

Waitress and Bartender

Noelani's Island Grill
San Carlos
08.2022 - 08.2025
  • Maintain customer satisfaction by clarifying questions about orders and specialty items.
  • Quickly clean and reset tables for a speedy turnover and smooth guest flow.
  • Continuously taking care my customers and their needs until service is complete and building incredible bonds with customers.
  • Share knowledge of menu items, enabling customers to make personal decisions based on taste and interest.
  • Working with my coworkers comfortably and communicating all needs to work better together.

Produce Team Member

Whole Food Market
San Mateo
01.2020 - 07.2022
  • Designed and constructed advertising signs to attract customers and promote sales.
  • Communicated and helped customers find the right produce products and when needed helps find thing in other departments.
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Monitored refrigeration, freezer and cooling areas for proper functioning and reported issues to supervisor.
  • Checked for outdated and overripe grocery items and removed from inventory.
  • Assessed shelves in the produce department to determine which items to replenish or reorder.

Education

Bachelor of Science - Child and Family Development

San Diego State University
San Diego, CA
08.2025

Associates Degree - Psychology

College Of San Mateo
San Mateo, CA
05.2019

High School Diploma -

Hillsdale High School
San Mateo, CA
05-2019

Skills

  • Effective communication
  • Team collaboration
  • Customer service
  • Beverage service
  • Beverage preparation
  • Active listening
  • Sanitation and cleaning
  • Merchandise management
  • Food safety and preparation
  • Customer service engagement
  • Problem solving

References

References available upon request.

Timeline

Waitress and Bartender

Noelani's Island Grill
08.2022 - 08.2025

Produce Team Member

Whole Food Market
01.2020 - 07.2022

Bachelor of Science - Child and Family Development

San Diego State University

Associates Degree - Psychology

College Of San Mateo

High School Diploma -

Hillsdale High School

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Leiana Cassidy