Leela Venkata Saikiran Grandhi
Oshawa,ON
Summary
Adept at blending technical proficiency with customer service excellence, I enhanced transaction efficiency by 25% at Circle K and fostered significant learning outcomes at Algorithmics. Leveraging skills in communication and team collaboration, I consistently deliver superior service and operational improvements, underscoring my adaptability and commitment to excellence.
Overview
4
4
years of professional experience
Work History
Team Member
Tim Horton's
Oshawa, Ontario
10.2024 - Current
- Delivered exceptional customer service by efficiently processing orders, handling payments, and addressing inquiries.
- Ensured quality control by following standardized procedures for food preparation and cleanliness.
- Collaborated with team members to sustain an efficient and organized workflow during peak hours.
- Demonstrated adaptability by performing various roles, including cashiering, food preparation, and inventory stocking.
Customer Service Representative
Circle K
Windsor, Ontario
08.2021 - 04.2024
- Delivered exceptional customer service, addressing inquiries and resolving issues effectively to ensure client satisfaction.
- Managed inventory tracking systems using database software and RFID technology, reducing stock discrepancies by 18%.
- Optimized sales workflows through point-of-sale (POS) system integration, increasing transaction efficiency by 25%.
- Analyzed customer feedback and transaction data to improve service delivery and align product offerings with market needs.
- Contributed to a collaborative team environment, ensuring seamless operations during high-traffic periods.
Data Analyst Intern
Swift Software (Remote)
Hyderabad, India
08.2020 - 08.2021
- Conducted data analysis and created workflows using SQL, Python, and ETL pipelines to improve processing efficiency.
- Assisted in developing strategies for efficiently collecting, organizing, and storing large amounts of data.
- Designed dashboards and visualizations using Tableau and Power BI to communicate complex metrics effectively.
- Collaborated on predictive modeling projects, enhancing decision-making precision by 15%.
Education
Master of Science - Computer Engineering
University of Windsor
Windsor, ONSkills
- Technical proficiency
- Customer Service Excellence
- Communication Skills
- Multi-tasking and adaptability
- Team Collaboration
- Product knowledge
Affiliations
- Improved transaction processing times by 25% in a customer service role.
- Enhanced team performance metrics by 30% through data visualization projects.
- Boosted individual learning outcomes by 40% as a coding tutor through personalized feedback and tailored challenges.
Timeline
Team Member
Tim Horton's
10.2024 - Current
Customer Service Representative
Circle K
08.2021 - 04.2024
Data Analyst Intern
Swift Software (Remote)
08.2020 - 08.2021
Master of Science - Computer Engineering
University of Windsor
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