Summary
Overview
Work History
Education
Skills
Timeline
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JAKOB VECI MORROW

122 Colborne St E, Oshawa, ON

Summary

Team member with three years of experience in fast-paced restaurant environments, specializing in customer service and operational efficiency. Proven track record at Tim Hortons in cash handling, food and beverage preparation, and managing online orders, leading to enhanced customer satisfaction. Proficient in POS systems with strong multitasking and organizational skills, excelling in high-pressure situations. Solid foundation in conflict resolution and effective time management, ready to contribute to a collaborative team culture.

Overview

4
4
years of professional experience

Work History

Team Member

Tim Hortons
08.2021 - Current
  • As a Team Member at Tim Hortons, I have significantly contributed to the restaurant's efficient operations and high standards of customer service. My collaborative approach with team members has ensured timely and accurate fulfillment of customer orders, enhancing the overall dining experience.
  • Sales Growth: Increased daily sales through upselling and effective promotional strategies.
  • Cash Handling: Accurately managed cash registers, processing a high volume of transactions per shift while maintaining a balanced drawer.
  • Customer Service Excellence: Developed strong interpersonal skills by effectively communicating with a diverse customer base, resulting in positive customer feedback.
  • Food & Beverage Preparation: Safely prepared and served food and drinks, consistently receiving high satisfaction ratings from customers.
  • Efficiency in Operations: Maintained drive-thru times under 19 seconds, contributing to improved customer flow and satisfaction.
  • POS System Usage: Utilized POS systems to manage orders and inventory efficiently, enhancing accuracy and service speed.
  • Online Order Management: Managed DoorDash orders, ensuring timely processing and effective communication with delivery personnel, resulting in improved customer satisfaction.

Education

Graduated With Honours -

O’Neill CVI
Oshawa, ON
06.2023

Skills

  • Leadership
  • Team Collaboration
  • Rapid Learning
  • Technical Proficiency
  • Conflict Resolution
  • Strategic Decision-Making
  • Time Management
  • Adaptability

Timeline

Team Member

Tim Hortons
08.2021 - Current

Graduated With Honours -

O’Neill CVI

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JAKOB VECI MORROW