Lee Freeman, CAE
Ottawa,ON
Summary
Dynamic association leader with more than a decade of senior management experience, skilled in building collaborative, cross-functional, high performing teams, adept at generating and building client/member relationships, managing projects from concept to completion, and providing escalation support for complex, contentious, and controversial issues, experienced in strategic planning, budgeting, communications and in directing, and improving operations through effective employee motivational strategies and strong policy enforcement. Analytical approach to problem solving and conflict resolution.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Manager, Professional Practice & Education
Ottawa Real Estate Board
Ottawa , ON
2015.10 - Current
- Formed this department in response to Board of Directors' #1 priority: uphold high ethical standards and practices for nearly 4,000 client members.
- Hired diverse team, provided training, strategic oversight and support. Developed and implemented strategies/activities leading to culture that motivates, empowers, and respects staff in order to develop high performing, cohesive team
- Oversee Professional Standards, Discipline and Arbitration Committees and their processes ensuring strong administrative justice rooted in best practices to ensure all processes, procedures, and decisions follow principles of natural justice and due process
- Ensure department's output is compliant with relevant legislation (PIPEDA, Competition Law)
- Provide escalation support for complex, contentious, and controversial issues
- Develop, deliver, and evaluate annual education strategy and plan that inspires ethical and professional business practices, encourages lifelong learning, fosters spirit of inquiry, and provides Members with tools and resources needed to succeed in their businesses
- Create curriculum for technology training and train professional trainers to deliver training to client members.
- Produce content and deliver annual mandatory Orientation sessions to approximately 500 new members and volunteers
- Prepare bi-weekly best-practices articles for publication. Create content for monthly PR and marketing campaigns
- Staff liaison to four (4) operational committees and Executive Council
Commercial Services & Facilities Manager
Ottawa Real Estate Board
Ottawa , ON
2008.10 - 2015.10
- Formed new department to assist Board's commercial practitioners to succeed in marketplace and their businesses
- Managed Board offices, educational facility, and tenant space
- Mentored, trained, coached, advised, evaluated and provided leadership to staff – enabling them to become exceptional, high-performing team
- Created annual education strategy and plan to deliver 50+ learning opportunities to Members
- Created marketing campaigns to promote member value to public using various brand and communications strategies
- Prepared budget recommendations for building maintenance, and to create programs and services for commercial members. Monitored approved budgets and identified problems and deficiencies, ensuring necessary corrective measures were implemented
Network Coordinator
University Of Ottawa Stem Cell Network
Ottawa , ON
2005.10 - 2008.09
- Managed day to day activities of Network
- Managed Member Management System of thousands of Canadian researchers
- Successful coordination of annual scientific event with more than 350 participants
Education
Bachelor of Arts - English
Carleton University
Ottawa, ONSkills
- Building Effective Teams
- Customer Service
- Creating and Monitoring Budgets
- Verbal and written communication
- Problem resolution
- Relationship development
- Strategic Planning
- Process improvement
Certification
Certified Association Executive ® (CAE) Designation granted in 2014 by the Canadian Society of Association Executives. Certified in: Strategic Planning & Facilitation; Occupational Health & Safety (OHS); Accessibility for Ontarians with Disabilities Act (AODA); Bill 168: Harassment & Violence in the Workplace; Facilities Management; and Conflict Resolution.
Awards
In 2019 I was presented with the Distinguished Service Award by the commercial membership of the Ottawa Real Estate Board. This award recognizes exceptional leadership and devotion to the Commercial Services Network. This was the first time in the history of the award that it was presented to a member of Board staff.
Designations and Certifications
Certified Association Executive® (CAE) Designation granted by the Canadian Society of Association Executives in 2014.
Certification: Strategic Planning & Facilitation; Occupational Health & Safety (OHS); Accessibility for Ontarians with Disabilities Act (AODA); Bill 168: Harassment & Violence in the Workplace; Facilities Management; Leadership 100, 200 (Canadian Real Estate Association); Conflict Resolution.
Timeline
Manager, Professional Practice & Education
Ottawa Real Estate Board
2015.10 - Current
Commercial Services & Facilities Manager
Ottawa Real Estate Board
2008.10 - 2015.10
Network Coordinator
University Of Ottawa Stem Cell Network
2005.10 - 2008.09
Bachelor of Arts - English
Carleton University
Certified Association Executive ® (CAE) Designation granted in 2014 by the Canadian Society of Association Executives. Certified in: Strategic Planning & Facilitation; Occupational Health & Safety (OHS); Accessibility for Ontarians with Disabilities Act (AODA); Bill 168: Harassment & Violence in the Workplace; Facilities Management; and Conflict Resolution.
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