Leah Richholt
Kelowna,BC
Summary
I have over 20 years experience in the customer service industry and over 6 years in the trucking industry. I am a quick learner who strives in attention to detail and accuracy. I maintain a professional appearance and I would love the opportunity to be able to work and grow within your company.
Overview
10
10
years of professional experience
Work History
Logistics Coordinator
AFD Petroleum
Kelowna, British Columbia
06.2024 - 01.2025
- Coordinated logistics operations for fuel distribution across the interior
- Dispatched local drivers and Super B’s
- Built trips and daily delivery schedule for drivers
- Managed inventory levels to ensure timely product availability and delivery.
- Developed and maintained relationships with carriers and suppliers for efficient transportation.
- Responded quickly to customer inquiries about order status or changes in schedules.
- Utilized logistics software to track shipments and monitor delivery performance.
Administration/Dispatcher/Operations Supervisor
Kindersley Transport
Kelowna, BC
11.2021 - 05.2024
- Assigned drivers to appropriate routes based on customer needs.
- Data entry
- Provided timely updates to customers regarding their orders or requests.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Resolved customer complaints related to service issues or delays.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.
- Scheduled loads according to priority and available equipment.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Monitored changes in delivery schedule and communicated changes to customers.
- Supervised driver dispatching, route planning and vehicle tracking for 5-10 drivers.
Reception/Data Entry/AR and AP Clerk
CBF Holdings/Pro Ex Transport
Kelowna, Canada
04.2018 - 11.2021
- Reception/front desk - answered & directed calls
- Greeted and directed employees and customers
- Multi line switchboard
- Data entry
- Processed & received driver paperwork
- Completed outbound collection calls and sent emails to encourage customer payment of overdue invoices.
- Distributed invoices using postal mail, email or digital transmissions.
- Processed customer credit applications for management review to promote increased product sales and growth of customer base.
- Sent copies of invoices and statements to customers to facilitate payment of outstanding invoices.
- Processed, posted and reconciled payments and addressed aged receivables.
- Entered, posted and scanned accounts receivable documents into accounting software.
- Reconciled accounts receivable and prepared income summary reports and cash reports.
- Updated receivables by totaling unpaid invoices.
- Posted vendor bills in quickbooks
- Handled high-volume invoice processing with minimal supervision.
Administrative Assistant/Receptionist
Diversified Rehabilitation Group
Kelowna, BC
10.2014 - 01.2016
- Handled diverse needs for clients in-person, by phone or through email.
- Greeted guests upon office entry, including customers, delivery persons and official representatives.
- Maintained office supply inventory and placed orders to meet demand.
- Operated multi-line telephone system
- Organized meeting spaces for staff and prepared related materials.
- Scheduled and confirmed appointments with Outlook
- Sorted incoming mail and directed to correct personnel each day.
- Prepared packages for shipment by generating packing slips and setting up courier deliveries.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
Education
Air Brakes Endorsement
Taylor Pro Driver Training
02.2025 - 02.2025
Certificate - Emergency First Aid For Industry
St. John Ambulance
Kelowna, BC02-2024
Diploma - Administrative Assistant
Sprott Shaw College
Kelowna, BC04.2013
Diploma - Medical Office Assistant
Sprott Shaw College
Kelowna, BC04.2013
Skills
- Quick learner
- Invoice and payment processing
- Handled multi line switchboard
- Customer relations
- Invoicing and billing
- Fluent with Quickbooks and Google sheets
- Fluent with Microsoft office and Outlook
- Dispatch Coordination
- Driver communication
- Critical thinker
Timeline
Air Brakes Endorsement
Taylor Pro Driver Training
02.2025 - 02.2025
Logistics Coordinator
AFD Petroleum
06.2024 - 01.2025
Administration/Dispatcher/Operations Supervisor
Kindersley Transport
11.2021 - 05.2024
Reception/Data Entry/AR and AP Clerk
CBF Holdings/Pro Ex Transport
04.2018 - 11.2021
Administrative Assistant/Receptionist
Diversified Rehabilitation Group
10.2014 - 01.2016
Certificate - Emergency First Aid For Industry
St. John Ambulance
Diploma - Administrative Assistant
Sprott Shaw College
Diploma - Medical Office Assistant
Sprott Shaw College