Leah Pham
Ottawa
Summary
Friendly and reliable third-year university student studying Health Sciences at the University of Ottawa. Equipped with experience working with children of different ages, customer service and relations skills, and holds a particular interest in health and health research. Encourages open-mindedness, inclusivity, and respect among communities. Adapts quickly to new environments and strives for new learning opportunities.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Canadian Tire
06.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Provided training for new cashiers and new customer service representatives.
- Handled incoming phone calls and provided requested information or redirected them to the appropriate department.
- Handled online orders and assisted customers in navigating company websites.
- Processed product returns and exchanges.
- Sent customer credit card applications to the appropriate persons in charge.
- Managed and looked over cashiers while ensuring that their proper schedules were followed.
- Organized closing duties efficiently among cashiers to keep the store ready for customers.
Gardening Associate
Canadian Tire
05.2022 - 07.2024
- Developed knowledge on a variety of garden plants and their specific needs.
- Assisted customers with plant selection, sharing knowledge on proper care and maintenance for optimal gardening results.
- Maintained a clean and inviting garden center environment for both employees and customers alike.
- Maintained plant health with proper sunlight, water, and nutrition.
- Enhanced garden aesthetics by maintaining and pruning plants, shrubs, and trees.
- Unloaded and sorted through plant deliveries, restocking shelves with new plants daily.
Educator's Aide
CSC Vanier - Francophone Centre
06.2023 - 08.2023
- Greeted clients and helped explain and provide the specific service required.
- Assisted in maintaining a safe, nurturing environment that promoted curiosity, exploration, and growth for all students.
- Set up and created age-appropriate activities for children and play groups.
- Monitored small or large groups of young children both indoors and outdoors.
- Prevented and resolved conflicts between young children.
- Covered receptionist work and duties as a replacement.
- Held and cared for babies while their parent is occupied.
- Cleaned up activities, toys, and classrooms after every play group.
Horse Handling Volunteer
Therapeutic Riding Association of Ottawa Carleton
03.2021 - 08.2022
- Interacted with children and adults with intellectual or physical disabilities to promote their physical and social development.
- Provided physical support for children and adolescents with physical disabilities when mounting and riding the horse.
- Prepared the horse to be ridden by arranging the necessary equipment and led the horse for the rider throughout the lesson.
- Asked frequent questions to the riders to ensure their needs were being met.
- Made frequent visual checks on non-verbal children to ensure they are comfortable.
Education
Bachelor of Health Science - Health
University of Ottawa
Ottawa, ON04-2027
Ontario Secondary School Diploma -
École Secondaire Publique De La Salle
Ottawa, ON06-2023
Skills
- Fully bilingual in French and English
- Friendly, positive attitude
- Fast learner
- Organizational skills
- Flexible and adaptable
- Computer proficiency
- Teamwork and collaboration
- Problem-solving
- Customer service
- Calm under pressure
Languages
French
Native or Bilingual
English
Native or Bilingual
Timeline
Educator's Aide
CSC Vanier - Francophone Centre
06.2023 - 08.2023
Gardening Associate
Canadian Tire
05.2022 - 07.2024
Customer Service Representative
Canadian Tire
06.2021 - Current
Horse Handling Volunteer
Therapeutic Riding Association of Ottawa Carleton
03.2021 - 08.2022
Bachelor of Health Science - Health
University of Ottawa
Ontario Secondary School Diploma -
École Secondaire Publique De La Salle
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