Emmanuel Libenge

• Addressed customer inquiries about government programs through inbound calls
• Communicated effectively in both English and French to assist a diverse customer base
• Demonstrated adaptability by successfully working from home
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

• Processed various payment methods, including cash, checks, and credit cards
• Provided daily assistance to customers, offering greetings and answering inquiries
• Maintained clean and orderly checkout areas, performing general cleaning duties
• Assisted in inventory management for optimal product availability and minimized waste.
• Enhanced customer satisfaction by providing friendly and efficient service.

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