Leah Lopez
Salinas
Summary
Experienced with client support, fostering positive relationships, and resolving issues efficiently. Utilizes effective communication and problem-solving to ensure client satisfaction. Track record of adaptability and teamwork, driving successful outcomes in fast-paced settings.
Overview
3
3
years of professional experience
Work History
Client Service Representative
VCA All Pets Animal Hospital
01.2024 - Current
- Schedule and manage appointments for veterinary care, coordinating with veterinary staff to optimize patient flow
- Facilitate smooth and efficient client check-ins and check-outs
- Manage medical records, ensuring data is properly filled, up-to-date and accessible to staff and veterinarians
- Handle billing and payment processing, maintaining accuracy in client transactions
Cashier/Baker
Cinnabon, Northridge Mall
01.2023 - 01.2024
- Processed customers orders efficiently and operated cash register, including handling cash, credit, and digital payments
- Assisted in managing inventory by monitoring stock levels and notifying supervisors when reordering was needed
- Delivered excellent customer service by greeting customers, answering questions, and making product recommendations to enhance customer experience
- Recognized for positive customer service by customers and manager
Education
Associates degree - Biology
Hartnell College
Salinas, CA05-2026
High school Diploma - undefined
Rancho San Juan High School
01-2024
Skills
- Good Communication
- Rapid and Adaptive
- Organized
- Good time management
- Sales and upselling
- Enthusiastic
- Customer support
- Payment processing
- Customer focus
- Calm and professional under pressure
LANGUAGES
English
Timeline
Client Service Representative
VCA All Pets Animal Hospital
01.2024 - Current
Cashier/Baker
Cinnabon, Northridge Mall
01.2023 - 01.2024
High school Diploma - undefined
Rancho San Juan High School
Associates degree - Biology
Hartnell College
COMMUNITY SERVICE
- SPCA Monterey County, Monterey, CA (2025-Present) Assisting with animal care while completing daily tasks and provided guidance while answering questions for visitors.
- Jacobs Heart Organization, Watsonville, CA (2021-2024) Volunteered by hand-painting grocery bags, delivering groceries to families in need, and creating handmade letters for children undergoing cancer treatment.