Shri Rajeswari Padmanaban Annapuranie
North York,ON
Summary
Passionate and attentive client service specialist with a 4-year of experience in providing great customer service. I am eager to learn and determined to be successful in the Human resource. I follow my deadlines keeping the client's priority first. I customize the options for customer satisfaction keeping the company policies intact. I measure how products and services meet customer expectations and goodwill for customer loyalty.
Overview
11
11
years of professional experience
Work History
Client Service Representative
Lineone contracts Inc. (TTC- Wheel Trans)
Toronto, ON
11.2022 - Current
- Scheduled client appointments and accurately organized weekly and monthly calendars.
- Responded to client requests via phone.
- Reported client behaviors in portals with google forms and printed out reports to give to HR managers
- Attended workshops, meetings and site visits to gather customer requirements.
- Interfaced with third-party companies to resolve concerns and request additional data.
- Resolved customer complaints regarding sales and service.
- Leveraged CRM to maintain assigned accounts and activities.
Senior Client Service Representative
Enterprise Holdings Inc
Toronto, Ontario
03.2021 - 09.2021
- Offered strong customer service skills, keeping customers satisfied and increasing store sales by an average of 30% annually
- Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment
- Coordinated customer service responses for high-value customers with complex issues as the leading representative of the branch team
- Resolved outstanding customer inquiries each week, resulting in an average reduction of 20% in the number of customer complaints
Store Assistant Manager
Discount Car and Truck Rentals
Toronto, Ontario
09.2019 - 04.2021
- Defined and implemented a formal product development process, resulting in a 60% increase in sales
- Managed a team of 3 employees, including a manager, and trained them in a variety of merchandising and organizational functions
- Managed the inventory of 70 rental fleets mixed with cars and trucks
- Managed all of the store accounts receivable and payables
- Educated my customers with better policies to invest in long-term rentals which reflected in store profit
- The store was recognized for the up-to-date maintained trucks.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Handled scheduling for store shifts to achieve adequate staffing.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Oversaw coaching and guidance of store employees to foster advancement in work operations.
- Delegated work to staff, setting priorities and goals.
- Structured HR consulting services to support clients during organizational developments and changes.
Administrative Assistant
YTI Charters Inc
Toronto, Ontario
01.2018 - 07.2019
- Aligned with Internal customers, finance, and procurement Operations to understand budgetary targets by building to develop an agreed method of measuring and defining savings, value, and other category metrics
- Measured actual vs planned savings and advised the team of trends, escalate issues, and own action plans
- Managed and maintained charters vehicles and supported the procurement operations
- Managed the client's calls and requests
- Scheduled the tours and trips
- Managed the accounts receivables and paid bills in the company
- Managed tough situations and the ability to work under pressure
- Managed the marketing activities with promotional advertisements
- Excellent multi-tasking skills
- Accounting/Customer Service
Finance Assistant
Karur Vysya Bank
Salem, Toronto, Tamil Nadu, Ontario
04.2013 - 04.2014
- Ensured compliance with client's guidelines Prepared pre-bills and obtained copies of bills upon request,
- Making corrections to time entries and fee allocations
- Maintained billing progress reports throughout the month accurate data entry, correcting errors, (if required)
- Availed to answer any questions and provide support to customers' inquiries relating to the banking process
- Participated in office/firm-related training sessions, and improvement initiatives
- Completed administrative duties e.g
- Linking, copying, and email.
Education
Master - Business Administration(Finance & Human Resource
M.O.P.Vaishnav College(Madras University)
04.2013
Human Resource management course self directed learning -
Seneca College
Skills
- Account Management book keeping, tally
- Leadership, Time management, Customer service, Documentation review
- Microsoft Office: Excel, PowerPoint and word
- Microsoft outlook
- Organizational skills, Administrative experience, Communication skills, Team player
- Languages:- English, Tamil, Telugu
- Job Skills:-
- Passion about Human Resource and Finance,I am determined to upgrade me in the needed training
- I can work independently with one time gained knowledge and be a good problem solver
- I have a good amount of customer service experience and coordinating with my managers in my previous jobs
Timeline
Client Service Representative
Lineone contracts Inc. (TTC- Wheel Trans)
11.2022 - Current
Senior Client Service Representative
Enterprise Holdings Inc
03.2021 - 09.2021
Store Assistant Manager
Discount Car and Truck Rentals
09.2019 - 04.2021
Administrative Assistant
YTI Charters Inc
01.2018 - 07.2019
Finance Assistant
Karur Vysya Bank
04.2013 - 04.2014
Master - Business Administration(Finance & Human Resource
M.O.P.Vaishnav College(Madras University)
Human Resource management course self directed learning -
Seneca College
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