Leah Khatoub
Port Colborne,Canada
Summary
Experienced customer service professional with a background in medical office administration and remote customer support. Adept at managing high-pressure environments, providing personalized service, and resolving customer inquiries with empathy and efficiency. Proven expertise in administrative tasks, technical troubleshooting, and delivering exceptional service. Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations.
Overview
2
2
years of professional experience
Work History
Medical Office Assistant
Monarchy Dentistry
12.2023 - 05.2024
- Coordinated appointment scheduling, patient intake, and medical records management with accuracy
- Provided front-desk support, addressing patient inquiries and ensuring a welcoming environment
- Assisted healthcare providers with administrative tasks, maintaining compliance with office policies
- Improved office efficiency by streamlining patient flow and reducing wait times
Remote Customer Service Agent
Cogeco
03.2022 - 07.2023
- Company Overview: Remote
- Delivered high-quality support for customers regarding billing, service setup, and technical troubleshooting
- Handled high call volumes efficiently while maintaining a professional and empathetic demeanor
- Resolved customer concerns promptly, achieving a high satisfaction score
- Documented interactions in CRM systems to ensure accurate records and seamless follow-up
- Remote
Education
High school -
Port Credit Secondary High school (PCSH)
High school -
Allan A. Martin Public school (AAM)
Skills
- Customer Service Excellence
- Sales Acumen
- Technical Proficiency
- Administrative Expertise
- Adaptability
- Payment collection and processing
- Spreadsheet tracking
- Phone and email etiquette
References
References available upon request.
Timeline
Medical Office Assistant
Monarchy Dentistry
12.2023 - 05.2024
Remote Customer Service Agent
Cogeco
03.2022 - 07.2023
High school -
Port Credit Secondary High school (PCSH)
High school -
Allan A. Martin Public school (AAM)
Similar Profiles
Mikayla MouritsenMikayla Mouritsen
Lead Project Manager at Monarchy MediaLead Project Manager at Monarchy Media
Aliana Kaniaupio-RodriguesAliana Kaniaupio-Rodrigues
Retail Salesperson at Jolie Paris/One MonarchyRetail Salesperson at Jolie Paris/One Monarchy
Danielle GloverDanielle Glover
Sales Lead Manager at One MonarchySales Lead Manager at One Monarchy