Melissa Entereso
Calgary,Canada
Summary
Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Medical Office Assistant
Fivecees Medical Centre
Calgary, AB
06.2023 - 09.2023
- Scheduled and coordinated appointments to enhance operational efficiency.
- Answered patient inquiries to provide exceptional customer service.
- Utilized CHR medical software to facilitate all transactions.
- Assisted patients with initial paperwork for streamlined intake processes.
- Maintained inventory levels of medical supplies and ordered additional stock as necessary.
Customer Service Associate
Once Upon a Child Macleod
Calgary, AB
07.2022 - 08.2023
- Processed payments, issued receipts, and managed exchanges and refunds efficiently.
- Maintained neat, clean, and well-stocked work area consistently.
- Escalated unresolved customer issues to relevant department for timely resolution.
- Provided product and service information to enhance customer understanding.
Medical Office Assistant (Practicum)
Douglas Wood Family Medicine Clinic
Calgary, AB
05.2023 - 06.2023
- Coordinated and scheduled appointments to optimize clinic efficiency.
- Managed medical records through an electronic health record system for accuracy.
- Utilized CHR medical software to process all transactions effectively.
- Maintained and monitored medical supply inventory, ordering additional supplies as necessary.
Seasonal Fulfillment Associate (Stower)
Amazon Fulfillment Centre (YYC1)
Calgary, AB
10.2021 - 04.2022
- Stored sellable and damaged items in designated bins and shelves.
- Ensured items remained undamaged throughout storage process.
- Scanned items using barcodes for accurate inventory tracking.
- Maintained proper and safe storage practices for all items.
Senior Document Controller
WorleyParsons Ltd.
Calgary, AB
07.2014 - 04.2018
- Streamlined document processes in compliance with standard procedures.
- Evaluated documentation and reports for accuracy, identifying deficiencies and recommending corrections.
- Established and enforced consistent document management policies to enhance efficiency.
- Designed a filing system to facilitate quick retrieval of documents.
- Coordinated reviews of technical documents, ensuring all information remained accurate.
Intermediate Document Controller
WorleyParsons Ltd.
Calgary, AB
08.2011 - 07.2014
- Managed document processes in accordance with established standard procedures.
- Set up and optimized consistent document management policies to enhance efficiency.
- Coordinated distribution of documents to internal stakeholders based on specific needs.
- Reviewed incoming documents for accuracy and ensured compliance with procedures.
- Maintained current records of all changes made to controlled documents.
Document Controller
AMEC Earth & Environmental
Calgary, AB
07.2008 - 08.2011
- Enhanced document management efficiency while adhering to established standards.
- Managed organization of technical documents and digital records across various departments.
- Monitored compliance with safety regulations related to document control and corporate practices.
- Executed uploads to control sites, tracked transmittals, and facilitated necessary revisions.
Education
Medical Office Assistant and Unit Clerk Diploma - Health Administration
ABM College
Calgary, AB07.2023
Travel and Tourism Diploma - Tourism and Travel Management
S.A.I.T.
Calgary, AB05.2005
Skills
- Customer service excellence
- Attention to detail
- Adaptability
- Self-motivation
- Communication skills
- Interpersonal skills
- Time management
- Team collaboration
- Microsoft Office proficiency
- Data entry expertise
- Multitasking ability
- Stress resilience
- Safety procedures
- First aid certification
- Cultural sensitivity
- Compliance and regulations
- Document management
- Record keeping
- Electronic records management
- Adobe Acrobat
Certification
Certificate for CPR / First Aid – Level A and Level C
References
Available upon request.
Languages
English
Native/ Bilingual
Filipino
Professional
References
References available upon request.
Timeline
Medical Office Assistant
Fivecees Medical Centre
06.2023 - 09.2023
Medical Office Assistant (Practicum)
Douglas Wood Family Medicine Clinic
05.2023 - 06.2023
Customer Service Associate
Once Upon a Child Macleod
07.2022 - 08.2023
Seasonal Fulfillment Associate (Stower)
Amazon Fulfillment Centre (YYC1)
10.2021 - 04.2022
Senior Document Controller
WorleyParsons Ltd.
07.2014 - 04.2018
Intermediate Document Controller
WorleyParsons Ltd.
08.2011 - 07.2014
Document Controller
AMEC Earth & Environmental
07.2008 - 08.2011
Medical Office Assistant and Unit Clerk Diploma - Health Administration
ABM College
Travel and Tourism Diploma - Tourism and Travel Management
S.A.I.T.
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