LEAH INGRAM
ST THOMAS,ON
Summary
Proven leader with a track record of enhancing customer satisfaction and streamlining operations at Arbor 1 Tree Service. Excelled in relationship building and strategic planning, significantly boosting repeat business. Demonstrated exceptional verbal communication and staff management skills, ensuring efficient team oversight and customer service excellence. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
22
22
years of professional experience
Work History
Owner
Arbor 1 Tree Service
2015.02 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Postal Carrier
Canada Post
2009.10 - 2017.11
- Efficiently managed high volumes of mail during holiday seasons, ensuring all packages were delivered on time despite increased workload.
- Kept vehicle clean and well-maintained, conducting regular inspections for any necessary repairs or maintenance needs.
- Consistently met delivery deadlines through effective time management skills and prioritization of tasks.
- Maintained a safe work environment by adhering to postal regulations and safety guidelines during mail deliveries.
Customer Service Representative
Tim Hortons
2002.09 - 2009.03
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
East Elgin Secondary School
Aylmer, ONSkills
Customer Relations
Small business operations
Relationship Building
Verbal and written communication
Staff Management
Team Oversight
Customer Service
Strategic Planning
Languages
English
Full Professional
Timeline
Owner
Arbor 1 Tree Service
2015.02 - Current
Postal Carrier
Canada Post
2009.10 - 2017.11
Customer Service Representative
Tim Hortons
2002.09 - 2009.03
High School Diploma -
East Elgin Secondary School
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