Open To Work
Leah Gagné
NewLeaf Debt Solutions Inc.
OSHAWA,ON
Work Preference
Job Search Status:
Open to work
Minimum Desired Compensation
$45000/yr
22
years of professional experience
Results-driven Team Leader with ten years of experience enhancing team performance and achieving operational goals. Expertise in strategic planning, coaching, and training to optimize processes and boost productivity. Skilled in managing high-volume interactions and maintaining precise documentation to support organizational objectives.
Work History
Credit Counsellor
2 Months- Educated clients on credit management and debt reduction strategies during consultations.
- Analyzed client financial situations to identify potential solutions for debt issues.
- Assisted clients in creating personalized budget plans to manage finances effectively.
Recovery Operations - Team Manger
9 Years 11 Months- Led, coached, and mentored a team of Collections Agents, fostering a high-performance, customer-focused culture built on accountability and continuous improvement.
- Conducted regular one-on-one coaching sessions, performance reviews, and development planning, resulting in an average 80% increase in overall team cash collections.
- Monitored individual and team KPIs, leveraging performance metrics and data analysis to drive productivity and operational excellence.
- Managed workforce operations, including scheduling, attendance tracking, and timekeeping, to ensure operational adherence and optimize resource allocation.
- Prepared daily productivity forecasts and performance analyses, supporting effective operational planning and informed leadership decision-making.
- Resolved and de-escalated complex customer concerns while maintaining professionalism, customer satisfaction, and brand reputation.
- Reviewed accounts for potential fraud risks, escalating findings in line with company policies to mitigate compliance issues.
- Supported cross-functional projects and business initiatives to improve operational efficiency and organizational performance.
Collections Agent
5 Years 2 Months- Handled a high-volume portfolio of accounts in a fast-paced collections environment while consistently meeting targets.
- Negotiated payment arrangements to align customer needs with compliance requirements and business objectives.
- Utilized skip tracing techniques and account research tools to locate customers, enhancing resolution of outstanding accounts.
- Managed high-volume portfolio of accounts in fast-paced collections environment, consistently achieving performance targets.
Manager - Sales Associate
6 Years 1 Month- Led sales team to exceed quarterly targets by implementing targeted strategies and effective execution.
- Developed and implemented training programs that increased product knowledge and enhanced customer engagement skills.
- Fostered relationships with clients to boost customer retention and elevate satisfaction levels.
Education
High School Diploma
- Honor Roll, [ 2003]
Skills
Cross-Functional Teamwork
Debt analysis
Customer relationship management
Performance metrics
Team coaching
Problem solving
Effective communication
Client education
Debt resolution
Debt negotiation
Accomplishments
- Recognized as Employee of the Year (2019) for outstanding performance, leadership, and contributions to organizational success at LendCare Capital
References
Available upon request
Accomplishments
- Awarded Team Lead of the Quarter (2018) in recognition of exceptional team leadership, employee development, and achievement of performance goals at LendCare Capital
Languages
- English
- Tagalog
Timeline
Credit Counsellor
NewLeaf Debt Solutions Inc.
07.2026 - CurrentRead More
Recovery Operations - Team Manger
LendCare Capital
06.2016 - 05.2026Read More
Collections Agent
Total Credit Recovery
04.2011 - 06.2016Read More
Manager - Sales Associate
FashionMax
05.2004 - 06.2010Read More
Dr. Norman Bethune Collegiate Institute
High School Diploma
06.2003Read More