Rupinder Kaur
Summary
Goal-oriented credit counsellor with a forward-thinking and resilient mindset. Accurate, honest, and detail-oriented in handling money. Leveraging 3 years of experience to assist clients in achieving financial stability. Provides targeted financial advice, service options, and product recommendations to address debt management needs. Skilled at developing and implementing personalized plans for individuals and organizations. Proficient in understanding the factors that impact credit scores and adept in implementing strategies for financial recovery.
Overview
9
9
years of professional experience
Work History
Credit Counsellor
CIBC Bank
07.2024 - Current
- Received and submitted customer payments to further reduce open account balances.
- Responded to client concerns and questions about credit scores and methods to improve numbers.
- Evaluated credit reports to uncover problems and develop strategies for consolidating and reducing client debt.
- Worked effectively in fast-paced environments.
Personal Banking Associate
TD Canada Trust
09.2022 - 10.2023
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Balanced teller drawers and ATM cash.
- Educated customers on features and benefits of banking products and services.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Keyed customer contact information and payment data into system carefully observing corporate confidentiality procedures.
General Insurance advisor
TD insurance
11.2021 - 09.2022
- Developed marketing strategies to promote new insurance contracts or suggest additions and changes to existing policies.
- Carried out administrative tasks such as handling policy renewals, maintaining records and collecting insurance payments.
- Responded to customer calls swiftly to resolve issues and answer questions.
Assistant manager
A&W
06.2019 - 11.2021
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Barista
Starbucks
01.2016 - 12.2020
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Education
Associate of Arts - Business Administration And Management
Sprott Shaw College
Vancouver, BC12-2017
Completed secondary school of education -
Punjab Board of Education
01.2014
High School - Central Board of Education
Jawahar Navodaya Vidyalaya
01.2012
Skills
- System operation skills
- Financial transaction processing
- Sales transaction management
- Effective listening skills
- Effective patience management
- Strong relationship-building abilities
- Strong interpersonal confidence
- Debt strategy development
- Data confidentiality
- Debt management strategies
- Regulatory compliance
- Clear communication
Hobbies and Interests
- Volley Ball: "played two nationals in India"
- Archery: "played one national in India"
- Learning Languages: "currently learning Persian"
- Reading: "love to read Novels in leisure time"
Languages
Hindi
Full Professional
English
Full Professional
Punjabi
Native or Bilingual
Timeline
Credit Counsellor
CIBC Bank
07.2024 - Current
Personal Banking Associate
TD Canada Trust
09.2022 - 10.2023
General Insurance advisor
TD insurance
11.2021 - 09.2022
Assistant manager
A&W
06.2019 - 11.2021
Barista
Starbucks
01.2016 - 12.2020
High School - Central Board of Education
Jawahar Navodaya Vidyalaya
Associate of Arts - Business Administration And Management
Sprott Shaw College
Completed secondary school of education -
Punjab Board of Education
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