LAWRENTTA SAWYER
Winnipeg,Manitoba
Overview
9
9
years of professional experience
Work History
RBC Credit Card Advisor
Teksystems
Winnipeg, Manitoba
02.2024 - 07.2025
- Proactively take ownership of resolving and preventing client banking problems.
- Provide client-centric advice as you open accounts.
- Help replace credit cards and fix card related issues.
- Assist with different banking transactions and offers products to clients according to their needs and preferences.
- Assist clients to fulfill on pre-approved credit solutions and authorized non registered term investments.
- Advise and educate individuals or organizations on acquiring and managing debt.
Customer Service Representative
Sydney Center (MCI)
Winnipeg, Manitoba
11.2022 - 12.2023
- Utilizing product knowledge and training to accurately respond to customer questions and sell appropriate products and services.
- Listening and understanding customers' needs and resolve issues accordingly.
- Research and query systems to find missing information while coordinating with other departments to resolve customer challenges.
- Utilizing technology and systems to complete account management tasks.
- Accurately document and process customer orders in the appropriate systems and software.
- Adhere to company policies, scripts and procedures in the discharge of my duties.
- Complying with confidential and personal information handling requirements.
- Escalation of customer issues to appropriate staff.
Business Development Manager
Retta's Cosmetics
Benin City, Edo State
02.2018 - 08.2022
- Create and drive the overall marketing plan for the business.
- Manage the company's incoming calls, emails, visitors, and inquiries.
- Make outbound calls, respond to emails, and reschedule appointments as needed.
- Attending to clients and ensuring customer satisfaction by introducing adjustments to products and services.
- Carry out the HR function for the business.
- Performing all other duties necessary for the organization to achieve its goals.
Human Resources Assistant
Total E&P
Port Harcourt, Rivers State
06.2016 - 02.2018
- Payroll Processing.
- Personnel records creation, verification and maintenance.
- Provision of assistance throughout the Recruitment lifecycle.
- Processing of employees benefits and compensation.
- Ensure the discrete handling and maintaining the strictest confidence with organizational and personnel records.
Timeline
RBC Credit Card Advisor
Teksystems
02.2024 - 07.2025
Customer Service Representative
Sydney Center (MCI)
11.2022 - 12.2023
Business Development Manager
Retta's Cosmetics
02.2018 - 08.2022
Human Resources Assistant
Total E&P
06.2016 - 02.2018