Abder-Raouf Gannar

* Provided expert advice on credit products and services to clients.
* Assessed clients' financial needs and proposed tailored credit solutions.
* Managed and processed credit applications efficiently and accurately.
* Built and maintained strong relationships with clients to ensure satisfaction.
* Followed credit industry trends and RBC's offerings closely.
* Ensured compliance with regulatory standards and internal policies.

* Managed customer inquiries, resolved issues, and provided product information for customers
* Delivered exceptional customer service through phone and email communication
* Processed orders, tracked shipments, and ensured timely delivery
* Collaborated with internal teams to address customer needs effectively
* Maintained detailed records of interactions for continuous improvement

Achievements:

• Maintained a 85% customer satisfaction rating.
• Received over 35 calls per day.
• Exceeded monthly performance targets consistently.
• Contributed to the sales department..

Responsibilities:

• Handled inbound customer inquiries via phone
• Resolved customer issues promptly and professionally.
• Provided product knowledge and guidance to customers.
• Maintained accurate records of customer interactions.
• Collaborated with cross-functional teams to resolve issues.
• Adhered to company policies and procedures.
• Participated in training for continuous improvement.

• Maintained a high member satisfaction rating.
• Consistently met or exceeded monthly membership sales targets.
• Received recognition for outstanding performance and dedication.
• Implemented premium service initiatives resulting in increased member retention.
• Contributed to growth in membership base..

Responsibilities:

• Welcomed and assisted members with their fitness needs and inquiries.
• Conducted tours and explained the gym's premium facilities and services.
• Handled membership sign-ups, renewals, and billing inquiries efficiently.
• Ensured a clean and inviting gym environment for members.
• Organized and promoted exclusive fitness events and classes.
• Collaborated with the team to maintain the gym's high standards.
• Kept up-to-date with fitness industry trends and training to provide personalized advice and guidance to members.