Lavisha Goyal
Calgary,AB
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Experienced professional with a strong background in customer service related roles. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
5
5
years of professional experience
Work History
Supervisor
Fatburger
Langley, British Columbia
10.2019 - 04.2024
- Communicated required standards and targets to trainees.
- Investigated and resolved customer complaints concerning food quality and service.
- Managed cash flow, overseeing daily receipts and bank deposits.
- Developed positive relationships with customers through friendly interactions.
- Answered inbound calls, chats and emails to facilitate customer service.
Supervisor
Marble Slab Creamery
White Rock, British Columbia
06.2020 - 09.2023
- Trained new cashiers and customer service team members.
- Welcomed customers, offering assistance to help find store items.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
- Complied with company policies, objectives and communication goals.
Assistant
TruVision Immigration Solutions
Surrey, British Columbia
01.2020 - 01.2022
- Assisted organizational efforts by filing, entering data and answering phones.
- Entered data into databases accurately and efficiently.
- Maintained front desk to provide positive first impression.
- Executed daily tasks with accuracy and efficiency.
Cabin Service Agent
Strategic Aviation YVR
Richmond, British Columbia
03.2019 - 10.2019
- Ensured cleanliness of aircraft cabins through efficient waste removal.
- Maintained hygiene standards by emptying and refilling aircraft lavatories.
- Ensured accurate completion of paperwork before flight departures.
Education
Advance Diploma of Hospitality And Business Management -
Pacific Link College
Surrey, BC11-2020
Some College (No Degree) - Early Childhood Education Course
Base Corp Learning System
Calgary, ABSome College (No Degree) - Commerce
Innocent Hearts School
Jalandhar , Punjab , IndiaSkills
- Multilingual Proficiency in English, Punjabi, and Hindi
- Effective Team Coordination
- Training and mentoring
- Conflict resolution
- Customer Engagement
- Decision-making
References
References available upon request.
Timeline
Supervisor
Marble Slab Creamery
06.2020 - 09.2023
Assistant
TruVision Immigration Solutions
01.2020 - 01.2022
Supervisor
Fatburger
10.2019 - 04.2024
Cabin Service Agent
Strategic Aviation YVR
03.2019 - 10.2019
Advance Diploma of Hospitality And Business Management -
Pacific Link College
Some College (No Degree) - Early Childhood Education Course
Base Corp Learning System
Some College (No Degree) - Commerce
Innocent Hearts School