Laurie CARIUS
Mirabel,QC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Bilingual Customer Service Representative
A TO Z CLEANING EXPERT
02.2020 - 09.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Initiated outbound calls to respond to inquiries and to follow-up with previous contacts.
- Identified and responded to customer requests and concerns through email, online chat and phone for both English and French speaking customers.
Bilingual Interpreter
Kelly Services
08.2021 - 07.2022
- provide on-demand interpreter service over the phone.
- Interpret conversations between individuals with limited English language skills and representatives from various industries such as Healthcare, Insurance, Financial, Law Enforcement and others.
Sales Representative
VALERIO CANEZ S.A
12.2017 - 11.2019
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Contacted customers and prospects to generate new business to achieve company growth goals.
- Helped resolve client problems quickly with superior customer service.
Server
RESTAURANT LAKAY
05.2016 - 09.2016
- Arranged and prepared tables for customers to provide guests with excellent experiences and foster repeat business.
Translator
Eagles Temple
09.2016 - 01.2017
- Translated documents in Haitian creole and English.
- Applied cultural understanding to discern specific meanings beyond literal written words.
- Provided verbal summaries of non-English documents for immediate use.
Education
No Degree - ENGLISH
AMERICAN SENIOR HIGH SCHOOL
MIAMI, FLORIDADiploma - Spanish
UNIVERSIDAD DE CONGRESO
MENDOZA,ARGENTINA10.2017
High School Diploma -
INSTITUT LA SEVE
MARIN, HAITI08.2015
Diploma - English Language
Haute Etudes Superieurs De Pendefatim
Haiti02.2015
Skills
Multilingual in French,English,Spanish,Haitian creole
- Verbal and written communication
- Multitasking abilities
- Flexible & Adaptable
- Leadership
- Computer skills
- Lead prospecting
- Client Service
- Sales
- Microsoft Office
Languages
French
Native or Bilingual
English
Full Professional
Creole
Native or Bilingual
Timeline
Bilingual Interpreter
Kelly Services
08.2021 - 07.2022
Bilingual Customer Service Representative
A TO Z CLEANING EXPERT
02.2020 - 09.2022
Sales Representative
VALERIO CANEZ S.A
12.2017 - 11.2019
Translator
Eagles Temple
09.2016 - 01.2017
Server
RESTAURANT LAKAY
05.2016 - 09.2016
No Degree - ENGLISH
AMERICAN SENIOR HIGH SCHOOL
Diploma - Spanish
UNIVERSIDAD DE CONGRESO
High School Diploma -
INSTITUT LA SEVE
Diploma - English Language
Haute Etudes Superieurs De Pendefatim
Similar Profiles
Zunaid KhanZunaid Khan
Business Owner at Cool Cats Expert CleaningBusiness Owner at Cool Cats Expert Cleaning
Noah DominguezNoah Dominguez
Professional House Cleaner at Expert House CleaningProfessional House Cleaner at Expert House Cleaning
Yoanna Gil MattosYoanna Gil Mattos
Executive Assistant at Expert Cleaning ResourcesExecutive Assistant at Expert Cleaning Resources
Elena VatakisElena Vatakis
Learning Specialist at Telus CommunicationsLearning Specialist at Telus Communications
Roger ViauRoger Viau
Coordinateur de maintenance at BombardierCoordinateur de maintenance at Bombardier