Summary
Overview
Work History
Education
Skills
LANGUAGES
Certification
Timeline
Generic

GILLS THIERRY MBIAGNA

Mirabel,QC

Summary

Dynamic and results-oriented bilingual Scrum Master with 8 years of experience as an Agile practitioner, specializing in agility health facilitation and skilled in the Scrum framework, Kanban, SAFe, lean methods, and release management. Goal-driven servant leader dedicated to fostering collaboration, effectively facilitating various Scrum ceremonies, and providing coaching and mentoring to multiple Scrum teams. Demonstrated expertise in adopting and enforcing Scrum principles, removing impediments, promoting self-management, and empowering both onshore and offshore teams. Experienced in delivering training classes on agility (PSM I) and contributing to the continuous improvement of Agile practices within organizations.

Overview

9
9
years of professional experience
1
1
Certification

Work History

SCRUM MASTER

LGI healthcare solutions (Logibec)
01.2022 - 09.2025
  • Scrum Master for multiple teams (PBI, BI Trad, Continuum Core) in the performance and analytics department. Servant leader of teams delivering software solutions to the healthcare network across Canada, including clients and partners such as the government of Quebec (Sante Quebec) and Alberta Health Services (AHS). Manages a distributed team (offshore and onshore) working on converting a patient care management application from FoxPro to .NET C# (web), and another team developing a data warehouse that centralizes all patient data to track the patient journey through hospital systems.
  • Technology: SQL Server, SSAS (Visual Studio), Angular 18, JavaScript, TypeScript.
  • Facilitated Scrum ceremonies for teams, coaching them to meet each ceremony's purpose effectively and efficiently
  • Served as a servant leader to remove impediments and blockers, shielding developers from external distractions
  • Collaborated with the product owner and developers on product backlog management, user story writing, estimation, DOR, and DOD
  • Promoted transparency and communication between the Scrum team and stakeholders, ensuring a clear understanding of the product vision and roadmap
  • Assessed the teams’ agile maturity and established improvement plans, implementing them accordingly
  • Created dashboards and used KPIs (burndown charts, average velocities, WIP) to monitor and enhance team performance
  • Helped reduce the average development cycle of products by 25%, increasing margins and cutting costs
  • Coached and mentored teams toward agile maturity, fostering self-management and cross-functionality.

SCRUM MASTER

Alithya
01.2019 - 12.2021
  • Scrum Master of a large team (architect, team leads, front-end and back-end devs (JavaScript), QA, UI/UX, BA, PO) working on the Architecture and redesign of the SARAGA2.0 platform (AGA group insurance website) to increase capacity and flexibility, Improvement of day-to-day requests management: summary documentation of practices, implementation of ad hoc projects, programming support, etc. Improvements to existing tools: administrator portal, member portal, SARAGA platform, and online membership form.
  • Technology: a web application using a React/Redux front end and a TypeScript back end (NestJS, TypeORM, MySQL)
  • Improve the team's visibility of the project's progress (Jira, metrics, dashboards)
  • Facilitate Scrum ceremonies – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives
  • Work with the PO and the team to establish and maintain a healthy backlog (priorities of the client and roadmap)
  • Coach the team in Agile practices and provide necessary training to create a positive mindset toward Agile methodologies
  • Coach and mentor the team on scrum values and agile principles, on adopting good practices like pair programming and swarming; thus, increasing the velocity by 35%, and the overall cycle time
  • Shield the scrum team from external interference for optimal productivity
  • Foster a positive environment and encourage participative online games and icebreakers to build cohesion between team members
  • Collaborate with the Project manager to bring out the right metrics, forecasts, and road maps.

SCRUM MASTER

Amazon/ Contract
04.2018 - 12.2018
  • Servant leader to 2 teams (one offshore) of 5 and 7 developers that worked on building and enhancing a product information management software able to handle a large database of various types of accounts. Helped the team meet their delivery target. (Budget, time, quality).
  • Facilitated and organized scrum ceremonies (sprint planning, daily stand-up, sprint review, sprint retrospective).
  • Participated in PI planning and a scrum of scrum meetings.
  • Collaborated with product owners and developers on backlog management and refinement, user story writing, estimation, acceptance criteria, DOR, and DOD.
  • Proactively removed or escalated impediments to allow the team progress
  • Use relevant metrics from the Scrum and Kanban (burn down chart, average velocity, work in progress limit…) to help teams monitor their performance
  • Coached and mentored my teams toward self-management and cross-functionality
  • Proactively identified and found ways to resolve issues to prevent distractions and keep projects on track
  • Made sure the teams stayed on track toward the releases they committed to.

SCRUM MASTER

Insurance Council of British Columbia ICBC (Provincial Government)
09.2016 - 03.2018
  • Scrum Master of a team working on user experience enhancement of the website (Combo recommendations, you might also like, updates, create new pages…)
  • Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives
  • Coached and guided product owners and developers in Agile and scrum practices (writing user s stories, DOR, DOD, backlog grooming,)
  • Applied agile tools and processes to shorten products cycle time, improve quality and delivery
  • Ensured transparency and visibility through open communication between scrum teams and stakeholders
  • Worked effectively with multiple scrum teams both internally and offshore
  • Identified and track any external dependencies and help remove impediments proactively
  • Built a trusting and safe environment where problems were raised without fear of blame, or retribution, with an emphasis on problem-solving
  • Maintained and refined JIRA workflows to support the scrum/agile development process

Education

Bachelor of Science -

Skills

  • Organization and Time management
  • Conflict resolution
  • Training & Development
  • PI Planning
  • Flexible & Adaptable
  • Jira, Miro, Confluence, Microsoft Azure, Zoom, Slack, Webex
  • Release Management
  • Planning and Coordination
  • Agility health facilitation
  • SDLC
  • MS Office (outlook, word, excel, PowerPoint)
  • Negotiation

LANGUAGES

English - Native or Bilingual
French - Native or Bilingual

Certification

  • PSM II
  • PSM I
  • SAFe5.1
  • PSK1
  • PSPO1
  • Certified agility health facilitator (AHF)
  • Six sigma green belt (in progress)
  • PMP (in Progress)

Timeline

SCRUM MASTER

LGI healthcare solutions (Logibec)
01.2022 - 09.2025

SCRUM MASTER

Alithya
01.2019 - 12.2021

SCRUM MASTER

Amazon/ Contract
04.2018 - 12.2018

SCRUM MASTER

Insurance Council of British Columbia ICBC (Provincial Government)
09.2016 - 03.2018

Bachelor of Science -

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GILLS THIERRY MBIAGNA